Can’t open paintings exported by email from the iPad app

My images are not recognised by the computer when I export by email

If you export a JPEG, PNG, or PTG file by email from your iPad app and the computer cannot recognise or open it properly, check the file name of the image that was sent as an attachment.

We have seen cases where the email app strips the file format from the name when attaching the file, so your computer cannot recognise what kind of file it is and doesn’t know how to open it. It isn’t our app doing it, so we can’t fix it.

This is easy to fix. If your attached file is just called “Painting”, with no file type (e.g. “Painting.jpg” or “Painting.ptg”), then just save the image to your computer and manually rename it to add the file type extension to the name.

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