FAQs

ArtRage Background 8 ArtRage Tools Overlay

Frequently Asked Questions

How to install an earlier version of ArtRage for iOS that is compatible with an older iPad 3 or other iOS device

If you are still using an older iOS version that is not supported by the latest update to the iOS app then you can still use the older versions of the app. To get the App Store to let you install an older version, you must already have the app listed as a download in your purchase history.

To install an older version for the first time try the following steps:

  • Install the app on a compatible device or iTunes on the desktop first. it will then be automatically available to your older devices.
  • Access the app from the ‘Purchased’ section of the App Store on your older device.


This should only affect users who are purchasing the app for the first time or are trying to reinstall after uninstalling the app. Anyone who already has ArtRage installed should not be affected by future updates. We do not remove older versions of ArtRage, so if you are still unable to install our app, you may need to contact Apple Support for further assistance or see their official FAQ.

If you are seeing crashes in the ArtRage Android apps, you may be able to fix this by following the steps below. Android apps can crash for many reasons, such as lack of memory or corrupted data. If your crash is caused by a bug in ArtRage, we will need to know what happened when you followed these steps, so that we can find and fix the problem.

Before doing any other troubleshooting:

  1. Check to see if there are any updates available for the app (we may have fixed the problem already!).
  2. Check how much memory is available on your device (both storage and memory usage when ArtRage is active). If you do not have enough memory left, your device will shut ArtRage down to save memory.

If ArtRage crashes randomly, while starting up, or while creating or working on paintings:

Android apps can crash for a lot of different reasons, including bugs or corrupted resources in the app, operating system bugs or conflicts, and lack of memory. You may be able to fix the problem working through these steps, but if you can’t, you will be able to narrow down the cause and help us troubleshoot more effectively.

  1. Go to Settings > Application Manager > ArtRage and delete the cache (this will delete any unsaved work, so save your painting first!)
  2. Go back and delete the Settings (this will delete the licence data and personal preferences, like your last used tools and canvas size, but will not affect your actual paintings).
  3. Reinstalling the app is also a quick way to reset everything (again, you will not lose your paintings).

If clearing out the app data doesn’t help:

  • Browse directly to the ‘/ArtRage’ folder on your device and delete or rename it (if you have any custom presets, you should rename the folder, or save them somewhere). This will clear out any corrupted resources. ArtRage will create a new folder when the app restarts.

If ArtRage only crashes when you go to the gallery:

This is usually caused by either a lack of memory or a corrupted painting. There will usually be a warning notice in the gallery itself if your gallery is too large. The fix is the same for both problems, so it doesn’t matter which one it is.

Browse directly to /ArtRagePaintings on your device and delete or rename it (this is where all your paintings are stored. You should save them somewhere or just rename the folder if you do not want to lose your files). ArtRage will create a new folder when the app restarts.

If you stop seeing any crashes, then you can copy some of your paintings back into the new /ArtRagePaintings folder to work on. If you start seeing crashes again, then either you have added too many paintings or one specific painting is causing the problem and needs to be taken back out again.

If ArtRage still crashes after doing everything else:

If you have followed all the steps above, then you probably can’t fix the problem yourself and will need to contact us.

Contact us directly via the support form. Tell us what device you are using, what operating system version, whether you have followed the steps on this page, and if you have submitted a crash report (we will need to know your device details to identify it).

If you get the option to submit a crash report after a crash, please send it. It gives us data that we can’t get otherwise. If you can spot any pattern (e.g. the crash always happens with a certain preset, painting, or action), please let us know.

Your ArtRage paintings on Android devices are not saved inside the app itself. They are located separately in the /ArtRagePaintings folder on your device, just like photos or documents.

This means that you can freely access this folder and copy files in and out of it. The ArtRage Gallery will scan this folder when the app starts up and load any PTG files inside it.

If you need to reset your ArtRage app data or cache in the Application Manager, this will not affect your paintings. The app data only affects your personal ‘set up’ inside the app (e.g. licence, last used canvas size, unsaved work), not any of the files you create in it.

Note: This is NOT the case for iOS apps, which require all data to be saved as part of the app itself. Deleting the data or app on the iPad or iPhone will also delete all the ArtRage paintings. If you need to move a large gallery off your iPad, please see this tutorial.

ArtRage for Android allows you to import images to create new paintings from other apps on your device (for example, the default Gallery and Photos apps, Dropbox, and other apps that support image export, like Autodesk Sketchbook).

Interacting with other apps is controlled by the Android operating system, not ArtRage. If you chose to set one of these options as the default option and now need to use one of the others, you can reset your default settings in the other application’s settings.

For example, if you have set ArtRage to always import from Dropbox, you would reset your Dropbox default settings (note: this will also reset any other apps that default to Dropbox). Simple go to your Application Manager > Dropbox and look for the ‘Default Settings’ section and reset it (you may also be able to go to Settings > Default Applications > Set as default > Dropbox).

Note: The exact names of the menus may vary on different devices, but the path will be the same.

My images are not recognised by the computer when I export by email

If you export a JPEG, PNG, or PTG file by email from your iPad app and the computer cannot recognise or open it properly, check the file name of the image that was sent as an attachment.

We have seen cases where the email app strips the file format from the name when attaching the file, so your computer cannot recognise what kind of file it is and doesn’t know how to open it. It isn’t our app doing it, so we can’t fix it.

This is easy to fix. If your attached file is just called “Painting”, with no file type (e.g. “Painting.jpg” or “Painting.ptg”), then just save the image to your computer and manually rename it to add the file type extension to the name.

If you can’t open your ArtRage Touch painting files, they are probably too large for the app. There is an issue with some devices with larger screen resolutions overriding the canvas size defaults – basically, they have created paintings too large for the app to re-open.

If you have a licence for a desktop version of ArtRage, then just install that on your Surface Pro (or other device), open them, and change them to be 2048×2048 pixels or less and it should solve it. The free demo will work as well, but it will save the files as much smaller paintings (maximum size is 1280×1024).

If you keep an eye on the canvas size when creating new paintings, you can manually change it down to 2048 pixels or less for width and height and avoid this problem.

There are three different ways to import a photograph as paint to work on directly in the iPad app.

1. Start a new painting from an imported photo.

To do this, go to the Gallery view, click the ‘+’ symbol in the top right, and choose ‘Import Image’. This will automatically create a new image as close to the size of the imported image that ArtRage supports (the max size is 2048×2048).

2. Import a photo into a layer in your current painting.

Open the Layers menu, and tap the cog symbol right at the top (the one for ALL layers). Choose ‘Import Layer’.

3. Copy/paste from the iOS clipboard.

If you have copy an image to the iOS clipboard elsewhere (e.g. if you tap the ‘upload’ arrow on a photo in the gallery, one of the options is ‘Copy’), you can then Paste it as a new layer in ArtRage. This is in the same place as ‘Import Layer’ – open Layers > tap the cog symbol at the top > choose ‘Paste from iOS Clipboard’.

If the black menu bar has disappeared, just tap with three fingers on the screen. The three finger tap shortcut is designed to hide or show the menu bar, so you can expand your painting area, but if you accidentally hide it, it can be a bit confusing the first time.

The tools are not responding in ArtRage for iPad or Android

Can’t draw? If nothing happens when you draw on the canvas, it may seem like ArtRage is frozen or not working properly. However, the usual reason ArtRage is not responding to your finger is because the app is set to use a stylus only.

The easiest way to check if this is the problem is to try interacting with a menu. ArtRage will let you use the menus, but will not let you paint with a finger.

In ArtRage for Android, you can disable or enable by going to Menu > Settings > Stylus Only Mode.

In ArtRage for iPad, you can disable an active stylus by going to Menu > Preferences > Stylus Preferences.

Learn more about supported Bluetooth styluses in ArtRage for iPad.

The canvas size in the ArtRage mobile editions is capped for memory reasons. These apps run on a wide range of devices, and many have very limited memory and processing power available. Canvas size is on of the most memory intensive features, so the app implements a maximum size.

Maximum Canvas Sizes in the Mobile ArtRage Apps

ArtRage for iPhoneArtRage for iPad on iPad 1 devicesArtRage for iPad on iPad 2 and later, iPad Pro 9″ArtRage for iPad on iPad Pro 11″ArtRage TouchArtRage for Android
960 x 6401400 x 14002048 x 20484096 x 40962048 x 20482048 x 2048
If you need a larger painting, it is possible, in some cases, to resize your work. See How to Increase the Size of Your ArtRage Mobile Paintings and How to choose a Canvas Size in ArtRage for tips.

Why don’t the mobile apps support canvas rotation?

The ArtRage Mobile apps (iOS, Android and Windows Touch) don’t support canvas rotation (the ability to just turn the canvas around using fingers), but we added it as an option to the iPad app in 2015.

This is because canvas rotation is memory intensive feature which isn’t absolutely necessary, as it is possible to rotate the entire device. While we may consider adding this feature in the future, we will only add it if it does not compromise app performance. Currently, most devices will struggle with this feature.

How can I rotate the canvas?

ArtRage for Android
The entire canvas and interface will rotate as you turn the device. To prevent this, you can turn on “Lock Interface Rotation” under Settings.

ArtRage for iPad
Update 2.1 added canvas rotation to the iPad app, as most current iPads can now handle the performance requirements, and the iPad Pro is too large to physically turn easily.

  • Default Setting: The interface will rotate as you turn the device, but the canvas will not.
  • Canvas Rotation Active: You can turn ‘Canvas Rotation’ on by going into the menu > Preferences. This will allow you to turn the canvas using two finger gestures while you work.
  • 15 Degree Increments: You can ‘lock’ the rotation angles to 15 degree increments in Preferences, or allow the canvas to turn freely.



ArtRage for iPhone
Neither the interface nor the canvas will rotate when you turn the device.

ArtRage Touch (Windows 8)
The interface will rotate as you turn the device, but the canvas will not. You can also use the Canvas Positioner to rotate the canvas. The Canvas Positioner is a floating ‘compass’ that allows you to turn, scale and move the canvas, similar to the desktop versions. Find it by going to Layers > menu button in the top right > Canvas Positioner.

Can’t install or run ArtRage Touch from the Windows App Store

If you are having problems installing or accessing ArtRage Touch, this is usually due to a licence or connection problem between your computer and the Windows App Store. Unfortunately, we can’t help directly with most of these issues, but there are a few steps that we can suggest to fix this.

Check Connection

  1. Check that your device is connected to the internet properly.
  2. If you are connecting through a proxy or have an antivirus program active, it may interfere with the connection. Try disabling it and attempting to install or run ArtRage Touch again.


Clear the Windows Store Cache

  1. Swipe in from the right edge of the screen, and then tap Search. (If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
  2. Enter run in the search box, and then tap or click Run.
  3. Enter wsreset.exe in the Run command and then tap or click OK.


Sync app licenses

If a license for an app is out of sync with the license installed on your PC, the app might not work. To sync your app licenses, follow these steps:

  1. On the Start screen, tap or click Store to open the Windows Store.
  2. Swipe in from the right edge of the screen, and then tap Settings. (If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
  3. Tap or click App updates.
  4. Tap or click Sync licenses.


Run the Microsoft App Troubleshooter

The Microsoft App Troubleshooter is a small program that should automatically fix most common issues with the app, store or your account.

If you cannot find ArtRage when searching Samsung Apps on your device, this is because you are using an out of date version of the App store.

To Fix This:

  1. Update Samsung Apps to GALAXY Apps
  2. Restart your device
  3. ArtRage should then appear in the store

Unable to Validate License after downloading from the Google Play Store

validate artrage android error message

If you can’t run ArtRage for Android after purchasing from the Google Play Store, are asked to validate it everytime you open the app, or can only run it when connected to the internet, this is usually because ArtRage or the Play Store app is not properly storing or sending the purchase data. This is usually fairly easy to fix following the steps below. Note: Several things can cause this bug to occur or prevent your changes from fixing the problem, so you may have to try a few different things.

Before trying anything else, try just uninstalling the app and reinstalling it again from the Play Store. If this fails, move onto the troubleshooting steps below.

The steps we have found work most reliably are:

  1. Close ArtRage completely in your active processes
  2. Clear the ArtRage app data
  3. Clear the Play Store cache
  4. Open ArtRage and turn on Wifi to get licence data
  5. Close ArtRage completely in active processes and turn off Wifi
  6. Restart the device

We have found that clearing your ArtRage app data and then connecting to wifi to re-validate your app will usually allow you to use the app properly after that but may still give you the licence validation error on start up. Tap ‘retry’ and it should vanish and allow you to use ArtRage. If this happens, then it usually means that you missed one of the steps above, or something else is going on.

Further Troubleshooting

Find out how to do the individual steps, and other things you can try:

1. Check the Play Store Account

Are you logged in under the same account that you purchased the app under?

To check:

  1. Open the Google Play Store app
  2. Touch the Menu icon to see which account you’re currently using.
  3. To change accounts, touch the dropdown arrow Selector and select a different account.


2. Check Wifi Connection

The Play Store needs an active internet connection to verify your purchase for the first time and every time that the error shows up. Once you have validated your licence, it may work until you restart your device.

To check if the licence validation error is completely fixed, you will need to turn off wifi and restart your device.

3. Clear ArtRage app data

While the problem usually lies in the Play Store app, there is a chance that the ArtRage app data is corrupted and not storing your purchase data properly. We are investigating this issue.

Deleting the app data is basically the same process as for the Play Store app, but note that you’ll lose any current unsaved work.

Go to:
> Settings
> Application Manager
> Choose the ‘All’ tab
> Find and open the ArtRage app
> tap ‘Clear > Data’.
> Reboot the device.

4. Clear Play Store App Data

You may need to clear out some of the existing incorrect data in the Play Store App before it notices that you’ve paid for ArtRage.

Make sure that your device is connected to the internet.

Clearing out your Play Store app data

  1. Check that the Play Store app is up to date. If not, install any updates.
  2. Clear the cache.
    • Go to:
      > Settings
      > Application Manager
      > Choose the ‘All’ tab
      > Find and open the Google Play Store app
      > Tap ‘Clear Cache’.

    • Restart Google Play
    • Reboot your device, and try running ArtRage again.


If it still doesn’t work Clear data as well (this will remove your saved Play Store settings)

  1. Go back into the app following the steps above, then tap ‘Clear > Data’.
  2. Restart Google Play
  3. Reboot your device, and try running ArtRage again.


5. Turn Google Backup Off

If you have the automatic backup enabled, it may be overwriting the licence data whenever you restart the device. Try disabling it temporarily to allow the changes to be saved.
  1. Go to your device settings
  2. Find the backup and reset options
  3. Disable ‘Back up my data’
  4. Restart the device (you may need to go online to validate the app one final time)


6. Reinstall ArtRage

Uninstalling and reinstalling ArtRage will clear out all the app data and give you a fresh install. This should also update the licence data.

Go to:
> Settings
> Application Manager
> Choose the ‘All’ tab
> Find and open the ArtRage app
> Uninstall
> Redownload ArtRage from the Play Store (You should not be asked to pay again)

7. Repurchase ArtRage for Android

If you still can’t get it to work, contact us with your order number for a refund. Purchasing ArtRage again gives the Play Store app a second chance at validating the app properly.

(Note: you can get a refund automatically through the Play Store within 15 minutes, if you’re still within that time).

Can I get a refund? I don’t want the app anymore.

The Google Play Store allows you to refund your purchase automatically within the first fifteen minutes, and we can refund purchases if you have a problem with your product (although not if you just got bored with the app), but we are unable to directly refund purchases made through GALAXY Apps or iTunes. You will need to contact the individual store support directly.

If you are having a specific issue with your app, please contact us and we will try and help.

I purchased ArtRage for Android from one app store. Can I transfer it to the other?

Unfortunately, the Google Play Store and GALAXY Apps are completely separate, and we have no way to transfer sales information.

Can I run my purchase on devices that don’t support the app store I bought it from?

Unfortunately, this isn’t possible. ArtRage app licences are tied to your app store account.

This will mostly only apply to users who purchased through GALAXY Apps (or received it free from GALAXY Gifts) and want to use ArtRage on a non-Samsung device.

Can I run my purchase on multiple devices that have the same app store account?

Yes! This is controlled by the policies and technology of each individual store, but we have no restrictions on you using the ArtRage iOS and Android apps across multiple devices.

How to Increase the Size of Your ArtRage for iPad & Android Paintings

Because ArtRage mobile editions have capped canvas sizes, you may want to create larger images to print from. The two ways to do this are to resize your finished images, or record a script and play it back in the desktop edition later. See How to Increase the Size of Your ArtRage Mobile Paintings for tips.

Can I move my ArtRage iPad paintings to a new iPad?

If you purchase a new iPad device, then you may want to continue working on your existing paintings and move some or all of your ArtRage for iPad gallery to the new tablet.

All PTG files (ArtRage’s file format) can be used in any edition of ArtRage as long as the device can handle that size canvas, so your existing paintings should work just fine on another iPad.

There are a couple of ways to do this.

Use the iPad Backup Function

If you set up the iPad Air using the same Apple account as the first iPad, then you can restore the entire contents from a backup made of the first iPad. This includes the ArtRage files.

Manually Transfer With iTunes

The other way to transfer your files is through iTunes, from one iPad to the other (or to the computer, and from there to the iPad).

There are step by step instructions here: How to access iPad paintings with iTunes

The iOS editions of ArtRage are compatible with multitouch swipe and tap gestures

iPhone and iPad Gestures

Three finger zoom can be turned off in the Settings App by going to Accessibility > Zoom

  • Tap and Hold : Color picker (This is turned off by default on the iPad. Turn on again via Settings > ArtRage > Tap and Hold Color Sampler)
  • Two Finger Drag: move
  • Two Finger Pinch/push: zoom in or out
  • Two Finger Tap: reset to original zoom
  • Three Finger Swipe up/down: tool size increase/decrease
  • Three Finger Swipe left/right: undo/redo
  • Triple Finger Tap: hide/show menu bar


iPad Only Shortcuts

  • Hold and drag on the selected Tool icon to quickly select a new tool (when the tool menu is hidden)
  • Tap and drag on Color Pod stores current color sample
  • Tap and hold opens Color Picker menu


iPhone Only Shortcuts

  • Tap on background to set color
  • Hold and drag on the Tool or Color icons to quickly select from the menu options without interrupting your workflow


You can purchase and download the iPhone and iPad apps through the iTunes App Store.

iOS Device Tips

ArtRage is a processor intensive app that does a lot of work behind the scenes to generate realistic paint effects. This means that it is sensitive to situations where your iPad is using processor time on other tasks. In addition, if the OS detects that memory is low when you are using an app it may shut that app down without warning.

If you are experiencing any speed issues or crashing when using ArtRage for iPad or iPhone, it may help to clear out any parked applications and reboot your device (all versions).

How To Close Parked Apps:

Applications that you have run previously will not be automatically closed when you quit them, instead they are ‘parked’ in the background. Rebooting your device does not close these apps for you. While most apps should sit in the background without using too many system resources, it can help to close them if you are experiencing speed or crashing issues.

Here’s how you do it:

iOS 7

iOS7 Parked apps

1. Double tap the Home button on the iPad/iPhone. This brings up the list of parked applications which scrolls from right to left.

ios7 multitasking

2. To close an application, tap and drag upwards on its screen preview to drag the screen off the top. When the screen vanishes off the top, the app has been closed.

ios7 multitasking

3. Repeat this process to close all applications then tap the small ‘home screen’ preview to return to the home screen.

iOS 6 and earlier

ipad multitask

1. Double tap the Home button on the iPad/iPhone. This brings up the Parked Apps bar with all of the currently ‘parked’ apps listed.

ipad multitask 2

2. Press and hold down on one of the apps in the bar until ‘Close’ buttons appear on all of them.

ipad multitask 3

3. Tap the close button of each app in the bar to close it. Close ArtRage as well if it’s open.

4. Press the Home button twice to return to the normal home screen.

Rebooting the iPad/iPhone

  1. Press and hold down the Home and Power buttons.
  2. Keep holding them until the device shuts down (ignore the Power Off slider and keep holding the buttons, the device will shut down a couple of seconds later).
    Note: Release the Home button as soon as the device powers down, as holding down the home button during reboot if you have a USB cable plugged in to your iPad causes it to go in to recovery mode.
  3. Press and hold the Power button until the device starts to reboot.


This clears out the device memory and gives applications a more stable base to run from.

The Memory Warning icon has been included to help with users who have experienced crashes in the application. After testing and collaboration with beta users, it appears that most of the crashes that have been experienced since 1.0.3 are due to the iPad running out of memory and closing the application as a result.

ipad memory warning artrage The memory warning icon indicates that the OS has detected memory is low. That does not necessarily mean that the app is about to be shut down, rather it indicates that the OS is trying to clear up memory to let the app continue operating. If you see the memory warning appear on the toolbar, you can also quick save your painting if you are concerned about crashes.

Clear the memory warning icon and if it appears again shortly (especially directly after doing something that uses a lot of memory such as adding reference images or tracing images, or duplicating layers that have lots of paint in) we would suggest closing all parked applications and rebooting your iPad.

Compatible Pressure Sensitive Styluses: Supported Models & Troubleshooting for the old version of ArtRage for iPad

Important!

This FAQ only applies to people still using ArtRage for iPad 1.6. We added support for additional models and stylus features in ArtRage for iPad 2.0. See this page for help using pressure sensitive styluses in the latest version of ArtRage for iPad
Learn More

There are currently five different pressure sensitive styluses that are supported by the ArtRage for iPad app. These all use Bluetooth to connect to the iPad.

The Styluses

Wacom Intuos Creative Stylus 2

Wacom Intuos Creative Stylus 2

Bamboo Stylus Fineline

Bamboo Stylus fineline

Wacom Intuos Creative Stylus for iPad

Wacom Intuos Creative Stylus

TenOne Pogo Connect Stylus

TenOne Pogo Connect Stylus

Ten One Design Pogo Connect B1 and B2 Two Tip Pack for iPad/iPhone (T1-PCBT-100)

TenOne Pogo Connect Stylus brush tips


Non-pressure sensitive styluses, such as the Sensu brush, do not require any setup or a Bluetooth connection.

https://youtube.com/watch?v=zoaNJeozIvQ


Setting up ArtRage to detect a Stylus

You need to tell ArtRage which stylus you want to use so that it can initialize the appropriate system when it starts. To do this:

  1. Go to your iPad home screen and open the Settings app.
  2. Scroll down the list on the left until you see ‘ArtRage’ and tap it in the list.
  3. On the right you should now see product options including a ‘Bluetooth Stylus’ entry.
  4. Tap the stylus type (the default is No Stylus) and a list of available styluses appears.

    Note: Both the Bamboo fineline and the Intuos Creative 2 use the setting “Intuos Creative”

  5. Tap the stylus you want to use.
  6. The next time you open ArtRage it will look for the indicated stylus type.


Connecting your Stylus to the iPad:

These styluses connect to your iPad using Bluetooth. In order to use them you must make sure Bluetooth is turned on in the Settings app. Each stylus follows a slightly different approach to connecting. Instructions are provided with the stylus, please refer to those for basic setup information.

Troubleshooting

Wacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner

If you cannot see the Bamboo fineline and the Intuos Creative 2 appearing under the Bluetooth Stylus settings, use the setting “Intuos Creative”. The Wacom styluses all connect under the same setting.

If you are having issues with the Wacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner, please make sure you have updated to version 1.6.5 of the ArtRage for iPad app, as support for these styluses was added in this version. Earlier versions will not support these devices.

Wacom Intuos Creative Stylus, Wacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner

The normal process for connecting this stylus is to launch ArtRage and press the side switch on the stylus to wake it up. You can see if the connection process is working by looking at the Bluetooth symbol in the status bar of your iPad.

  1. If the symbol is dark grey, no stylus has been detected.
  2. If the symbol is white, a stylus has been detected and is connected ready to go.
  3. If the symbol is flashing the stylus is currently being looked for. The rocker switch on the side of the stylus should also be flashing.


In some situations the stylus may fail to connect to the iPad. This isn’t something that happens inside ArtRage,  it’s happening between the iPad’s Bluetooth system and the stylus itself. If the stylus fails to connect (if the Bluetooth symbol keeps flashing and never goes solid white) you may need to close parked apps and reboot the iPad to clear out the Bluetooth system.

You can find instructions here: How to clear out parked iPad apps.

If you do this, you should also turn off the stylus while the iPad is off. To do that, unscrew the cap at the top to break the battery connection. You can then screw the cap back in to turn the stylus back on.

Touch Pressure Range:

When ArtRage is set to use a Wacom Intuos Creative Stylus in the Settings app, finger strokes will work at around 20% of full pressure so will be smaller than normal. If you are not using the stylus you can turn off detection by returning to the Settings app.

Touch Rejection:

Clicking the top button on the side of the stylus will turn on Touch Rejection, which prevents any painting in the canvas without the stylus. Normal controls can still be tapped with a finger. A note will pop up letting you know that you have turned Touch Rejection on.

If you find you cannot paint with your finger, just click the top button on the side of the stylus again to turn Touch Rejection off.

TenOne Pogo Connect:

The normal process for connecting this stylus is to launch ArtRage and press the side switch on the stylus to wake it up. If the connection process works, the Bluetooth symbol on the iPad’s status bar should be lit up white.

In some situations the stylus may fail to connect to the iPad. This isn’t something that happens inside ArtRage, it’s happening between the iPad’s Bluetooth system and the stylus itself. If the stylus fails to connect (if the bluetooth symbol keeps flashing and never goes solid white) you may need to close parked apps and reboot the iPad to clear out the Bluetooth system. You can find instructions on how to do that in this forum thread: Clear iPad parked Apps

iPad App Problems

Almost all problems in the iPad app are caused by low memory. If you are seeing strange behaviour, crashes, error messages, problems exporting, problems drawing, and other difficulties on the iPad App, then you should first try closing all your parked apps.

If you do not know how to do this, then there are instructions here for the different iOS versions: How to clear out your parked apps

How to share paintings from the iPad

Can I transfer between the iPad and the desktop version of ArtRage?
You certainly can transfer to and from the iPad. The iPad has a range of export options in three image formats (JPG, PNG, PTG).

Choose the Export menu (the small arrow in the centre of the bottom menu bar) while in the gallery view to access the options.

  1. Send to the iPad ‘My Photos’ Folder (JPG)
  2. Send to iTunes (JPG or PNG)
  3. Email it from the iPad (JPG, PNG, PTG)
  4. Upload it to the internet directly by connecting to a supported app
    • Submit it to DeviantART (JPG)
    • Share it on Facebook (JPG)
    • Export it to online storage apps: DeviantART St.ash, Dropbox, Creative Cloud (PTG, JPG, PNG)
  5. Print Painting (your iPad will need to be connected to a printer)


If you are trying to work on a painting across both the iPad and the desktop, you have two more options:

  1. Record a Script on the iPad and play it back on the computer.
    • You will need to start the script recording when you are creating the painting (in the canvas settings). You can only play it back on the desktop, but you can replay it as often as you need to, and stop it at any point.
    • Exporting a script will appear as an option in the Export menu if a Script is available.
  2. Transfer files in and out of the iPad using iTunes (You can move files onto the iPad as well with iTunes).


About the file types:

  • PTG is the ArtRage proprietary file type. This file will contain all the layers, depth and paint effects from your painting. You can import a different image file to work on, but it will not have layers or any of the special effects.
  • JPG is the smallest file type and the most suitable to share online. If you edit JPEGs, you will lose a small amount of quality.
  • PNG is the best file type if you wish to continue editing the painting in other programs.


There is a diagram of the various export options here: Exportable File Types for the iPad

Eye Symbol – Hidden Layer

If you are seeing strange eye or “sickle” symbol in the middle of your screen and are unable to paint, then you are trying to paint on a hidden layer.

You can “unhide” or delete this layer, or select a different layer by going to the Layers menu down the bottom. Look for the layer you are currently on (it will be highlighted in green) and tap the little oval symbol next to the canvas preview.

The eye symbol will appear when you try to draw on a hidden layer.  Open the Layers menu down on the right to change this.

The eye symbol will appear when you try to draw on a hidden layer.
Open the Layers menu down on the right to change this.

Open the Layers menu to view your existing layers.  The eye symbol will show you whether a layer is hidden or not.  Tap on it to unhide or hide a layer.

Open the Layers menu to view your existing layers.
The eye symbol will show you whether a layer is hidden or not.
Tap on it to unhide or hide a layer.

Access iPad paintings

You can find your ArtRage files in iTunes by accessing the app directly through iTunes.

  1. Launch iTunes.
  2. Connect your iPad to your computer with the USB dock cable.
  3. Select your iPad from the Devices list in the iTunes Library column, then click the Apps tab.
  4. Now scroll to the bottom of the iTunes window to see the File Sharing area.
  5. Select ‘ArtRage’. You will see a list of files appear in the right hand window. You can transfer files in and out of this folder.
  6. Your ‘Exported to iTunes’ files will appear in the list as JPEG or PNG versions.


Notes:

  • iTunes is currently the only way to add PTG files to the iPad.
  • “Export to iTunes” simply creates a PNG or JPEG copy that you can access via iTunes, it does not actually ‘send’ it anywhere.
  • There is a diagram of the various export options here: Exportable File Types from ArtRage for iPad
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