Frequently Asked Questions
Which export file formats support transparency in ArtRage?ArtRage fully supports transparency in its native PTG format, but if you want to export a transparent image, you need to use PNG, PSD or TIFF file formats. ArtRage does not support transparency when exporting to JPG, GIF and BMP.
- Make sure that the layer or canvas you are currently exporting is already transparent in ArtRage.
- TIFF transparency is only supported when exporting individual layers from the layers menu. It is not supported when exporting the entire canvas.
- We recommend using PNG or PSD, as they will retain the most information and print at the highest quality.
Which export file types support layers?While ArtRage’s PTG format fully supports layers, the only file type that will also support layers when exported is PSD (Photoshop). All other file types will flatten the painting down to a single layer when exported.
What version of ArtRage am I using?
To check what version of ArtRage you have, go to the Help panel and choose the ‘About ArtRage’ option (shortcut CTRL+1). A pop up panel about ArtRage will appear. It will have the version number somewhere on the panel.
- ArtRage 4 – Bottom right in small letters
- ArtRage Studio / Studio Pro – Top right
- ArtRage 2 – Second box from the bottom
All Versions Purchased on Steam
If you’ve purchased ArtRage Studio Pro or Artrage 4 via the Steam store, when you launch the Steam client it should automatically download the latest update.
iPhone / iPad
ArtRage on the iPhone or iPad can be updated in the same manner as any application purchased from Apple’s App Store. Launch the App Store and use the update feature to download the latest version of ArtRage.
I can’t preview the thumbnails for my files with my Steam installation of ArtRage?Because ArtRage uses a unique file format, normal operating systems cannot display the thumbnail image when browsing the files in folders. Normally, there is a special thumbnail viewing program installed as part of ArtRage, but it isn’t possible to include this with Steam installations for Windows operating systems.
Instead, you can download the free demo and take advantage of the thumbnail viewer that is installed along with it.
IMAGE SIZE KEY The recommended image size for perfect printing.
2. Minimum recommendedThe lowest recommended file size.
3. Minimum allowed:The lowest size that the website will accept and may not print at perfectly quality. It is there to give you a choice, in case you cannot upload a larger file.
Note:Any image area left blank (ie. top and bottom if an image is set to ‘fill’) will reproduce as unprinted material. This is not recommended on gallery frames or canvas prints as it will create an undesirable finish within the frame mat and canvas edge.
BOXED CARDSFolded Note Cards 13 x 163.8mm
- 1935 x 1335px (300 ppi)
- 967 x 667px (150 ppi)
- 755 x 521px (117ppi)
Postcards 163.8 x 113mm
- 1335 x 1936px (300 ppi)
- 667 x 968px (150 ppi)
- 521 x 755px (117ppi)
BOXED PRINTSMini 100 x 100mm
- 1181 x 1181px (300 ppi)
- 591 x 591px (150 ppi)
- 461 x 461px (117ppi)
Small Portrait 101.6 x 152.4mm
- 1200 x 1800px (300ppi)
- 600 x 900px (150ppi)
- 468 x 702px (117ppi)
Small Landscape 152.4 x 101.6mm
- 1800 x 1200px (300ppi)
- 900 x 600px (150ppi)
- 702 x 468px (117ppi)
Large Portrait 228.6 x 304.8mm
- 2700 x 3600px (300 ppi)
- 1350 x 1800px (150ppi)
- 972 x 1296px (108ppi)
Large Landscape 304.8 x 228.6mm
- 2701 x 3600px (300 ppi)
- 1351 x 1800px (150ppi)
- 973 x 1296px (108ppi)
GALLERY PRINTSMedium Landscape 152 x 114mm
- 1795 x 1346px (300ppi)
- 898 x 673px (150ppi)
- 646 x 485px (108ppi)
Medium Portrait 114 x 152mm
- 1346 x 1795px (300ppi)
- 673 x 898px (150 ppi)
- 485 x 646px (108ppi)
Large Landscape 292 x 219mm
- 3449 x 2587px (300ppi)
- 1724 x 1293px (150ppi)
- 1242 x 931px (108ppi)
Large Portrait 219 x 292mm
- 2587 x 3449px (300ppi)
- 1293 x 1724px (150ppi)
- 931 x 1242px (108ppi)
CANVAS PRINTS SMALLSmall Portrait – image wrap 277.5 x 328.3mm
- 3278 x 3878px (300ppi)
- 1639 x 1939px (150ppi)
- 983 x 1163px (90ppi)
Small Portrait – white edge 203.2 x 254mm
- 2400 x 3000px (300ppi)
- 1200 x 1500px (150ppi)
- 720 x 900px (90ppi)
Small Landscape – image wrap 328.3 x 277.5mm
- 3878 x 3278px (300dpi)
- 1939 x 1639px (150ppi)
- 1163 x 983px (90ppi)
Small Landscape – white edge 254 x 203.2mm
- 3000 x 2400px (300ppi)
- 1500 x 1200px (150ppi)
- 900 x 720px (90ppi)
CANVAS PRINTS MEDIUMMedium Square – image wrap 379.1 x 379.1mm
- 4478 x 4478px (300ppi)
- 2239 x 2239px (150ppi)
- 1343 x 1343px (90ppi)
Medium Square – white edge 304.8 x 304.8mm
- 3600 x 3600px (300ppi)
- 1800 x 1800px (150ppi)
- 1080 x 1080px (90ppi)
CANVAS PRINTS LARGELarge Square – image wrap 480.7 x 480.7mm
- 5678 x 5678px (300ppi)
- 2839 x 2839px (150ppi)
- 1703 x 1703px (90ppi)
Large Square – image wrap 406.4 x 406.4mm
- 4800 x 4800px (300ppi)
- 2400 x 2400px (150ppi)
- 1440 x 1440px (90ppi)
Large Portrait – image wrap 480.7 x 582.3mm
- 5678 x 6878px (300ppi)
- 2839 x 3439px (150ppi)
- 1703 x 2063px (90ppi)
Large Portrait – white edge 406.4 x 508mm
- 4800 x 6000px (300ppi)
- 2400 x 3000px (150ppi)
- 1440 x 1800px (90ppi)
Large Landscape – image wrap 582.3 x 480.7mm
- 6878 x 5678px (300ppi)
- 3439 x 2839px (150ppi)
- 2063 x 1703px (90ppi)
Large Landscape – white edge 508 x 406.4mm
- 6000 x 4800px (300ppi)
- 3000 x 2400px (150ppi)
- 1800 x 1440px (90ppi)
How To Order Prints Online Through ArtRage
A guide to uploading your images for printing
- Create or open your artwork with ArtRage.
- Select Order Prints Online in the ArtRage File Menu.
- Once the upload has finished, your web browser should open with the Milk & Print page visible. You can now select products, and make sure your image is placed correctly on them.
- If the web page does not automatically appear you can copy the web address from the ArtRage online print panel and paste it in to a web browser. This link will only work once and your past orders will not be stored online or linked to your computer or copy of ArtRage.
- The store offers a range of products, including cards and canvas prints, but will only display the ones that your image is the correct size and dimensions for.
- The product categories use a default image. Choose specific products to see your image displayed.
- You can close the print panel in ArtRage once the image has uploaded. As long as the online print store remains open in your browser, you can look at each product and edit your prints and cards.
- Select and order your chosen product(s).
- This feature is available as an update to existing versions of ArtRage 4.5. If the ‘Order Prints Online’ is not an option in your File menu, you need to update ArtRage. You can do this by downloading the latest version from the Member Area.
- For privacy and technical reasons, images and past orders are not stored online. You will need to upload an image every time that you wish to order a new product, and the store link will only work once.
- If you are uploading a very large image, we recommend that you reduce the file size by flattening all the layers before starting the upload process.
- All pricing and product information is handled on the print site. The online store will only show you products that your image is large enough for. If you cannot see the sizes and product types that you want, you may need to create a larger painting.
See more at: //www.artrage.com/onlineprint-info/
How to switch between the three different cursors
All desktop versions of ArtRage will allow you to choose between three cursors as you draw. You can switch between the precise (crosshairs), outline and tool views by pressing 1, 2 and 3.
You can also change them by going to Edit > ArtRage Preferences > Cursors.
- Precise: The Precise cursor is a small crosshairs that shows you the exact point you are touching the canvas. You can adjust the opacity of this cursor down to the point of invisibility in the ArtRage Preferences menu. This cursor will also appear for tools at very small sizes when using the Outline cursor and for all the digital editing tools with no outline, such as ‘Select’.
- Outline: The Outline cursor is an oval, circle or square outline that indicates the brush shape, direction and size. This is not the same as the brushstroke size, because many of the tools will spread out, bleed, blur, and generally change appearance depending on the canvas texture, pressure and other media. This is designed to mimic real tools. Just as with a real set of paint brushes, each tool has a specific size but can be used to paint a variety of strokes.
At very small sizes, or zoomed out views, the Outline cursor switches to the Precise cursor, so that you can still see what you are doing. The Pencil tool will always use the Precise cursor because it is so small.
- Tool: The Tool cursor lets you track which tool you are currently using and is very easy to track on the screen. It is an image of the selected tool at a fixed angle and size. The view will switch the to the Outline cursor when you are changing the size so that you can see what you are doing.
Different cursors will affect the apparent ‘lag’ from strokes. This is actually the ‘stroke gap’ and part of ArtRage’s live painting calculations. Small or non-existent cursors (e.g. as in the ArtRage Mobile apps) will display a very obvious Stroke Gap.
Learn more here: Why is ArtRage lagging? (About the stroke gap in ArtRage)
How to I tell what version I am running and whether it is 64 bit?
If you aren’t sure whether you are running ArtRage 4.5 in 32 bit or 64 bit mode, there are two easy ways to find out.
1. Look at the splash screen on start up.
2. Look at the ‘about’ pop up window.
Go to Help > About ArtRage (Ctrl + 1) and look in the bottom right corner of the pop up window.
This is also how to check the version number.
32 bit Photoshop Filters
If you have 32 Bit Photoshop filters that are 32 bit, then these won’t run in 64 bit ArtRage 4.5. However, both OS X and Windows versions have the ability to run in 32 bit mode if they need it.
Mac OS X
On OS X, select the application icon and choose Get Info from the Finder’s File menu, then turn on the 32-bit Mode toggle in the info panel and the app will launch in 32 bit mode.
On a Windows 64 bit system we install 2 files: ArtRage.exe which is 64 bit, and ArtRage32.exe which is 32 bit.
To open “ArtRage32.exe”:
- Either locate the shortcut to ArtRage32 in the Start menu
- Or manually open ArtRage32.exe from the folder it is installed to. The file path is Program Files > Ambient Design > ArtRage 4 > ArtRage32.exe
- See more about Where is ArtRage 4.5 installed on Windows?
How can I use my own custom fonts in ArtRage?
ArtRage uses the fonts that are available in your computer’s fonts folder. You can add fonts yourself by installing them to the computer as normal. You cannot add new fonts to the mobile versions, only to the desktop versions.
ArtRage only supports .ttf (TrueType Font), and does not support .otf (OpenType Font). It may not be able to display fonts with unusual kerning information.
Windows: Install new fonts by double clicking on downloaded files and choosing “Install”, or via Open Control Panel > Appearance and Personalization > Fonts
Mac OSX: Install new fonts via the OS X Font Book, located in the Applications folder (in the Finder, choose Go > Applications).
Note: We cannot offer support for installing specific fonts. These instructions are the standard steps for normal font installation on a Windows or Mac OSX computer.
What image formats does ArtRage use?ArtRage uses the custom file type “PTG”, and all paintings will be saved in this format. It’s always a good idea to keep a copy of your work in Artrage painting format (PTG), as this format supports layers, paint thickness, paint wetness and so on. However you can also import and export your work as other standard image types.
To save a painting in a non-PTG format, go to File > Export as Image (ArtRage 2) or File > Export Image File (ArtRage 3 & later), then select the format you wish to use.
To load a non-PTG file as a new painting or as a new layer in an existing painting, go to File > Import Image File or Import Image File to Layer.