Frequently Asked Questions
If you get the error “An error occurred on attempting to create an object” when installing ArtRage on Mac OSX, you need to drag the ArtRage icon to the Applications folder
This will install ArtRage and allow you to open it.
Can’t install on Windows and getting “Disk1.cab has an invalid digital signature”
If you are getting the following error:
A file that is required cannot be installed because the cabinet file C:\Documents and Settings\…\Application Data\Ambient Design\ArtRage Studio Pro\install\disk1.cab has an invalid digital signature. This may indicate that the cabinet file is corrupt.
This is usually a Windows XP issue and has been occurring with increasing frequency since Microsoft stopped supporting this operating system, but also appears on later versions of Windows.
It is due to either the relevant digital certificates not being installed on your computer or a deeper problem on your system. Unfortunately the certificate and verification system are entirely handled by Microsoft, so we cannot help you fix this problem directly.
How to install ArtRage when you get this error
Option 1: Copy the ArtRage files from another computer
The easiest way around it is generally to download ArtRage on a different computer, then save the file to a USB drive and use that to copy it to the computer that you want to install ArtRage to.
You can either install directly to a USB (choosing a location is an option during the install process) or install normally and then find the files by going to:
C: Drive > Program Files (or Program Files (x86) – it can be installed under either) > Ambient Design > ArtRage [Edition Name/Number]
Copy the entire folder and transfer it to the computer that you want ArtRage on.
Option 2: Turn off digital signature checking
The core of the problem is that your Windows installation is unable to contact the certificate provider that can verify the installer’s security certificate. This can happen for a number of reasons and it can be really hard to track down the cause. There are two things that you can try easily that may help:
If your Windows XP machine is unable to connect to the internet, Windows cannot verify the validity of the digital signature in the file. Make sure your machine can connect.
Windows requires that secure installers be verified before installation, which in turn requires that the OS is able to talk to the certificate provider to double check the certificate in the installer file. If your XP machine is unable to connect to the internet, or unable to contact the certificate provider, Windows will generate the error you see.
You can tell Windows not to check the digital signature of the file by turning on ‘Allow software to run or install even if the signature is invalid’ in the Internet Options section of your Control Panel or from Internet Explorer.
- Locate the Internet Options panel which is either in your Control Panel or accessible from Internet Explorer.
- Select the Advanced tab and scroll down the list of advanced options until you find the Security section.
- Look for an item called (or similar to) ‘Allow software to run or install even if the signature is invalid’. Turn that ON.
- Okay the panel.
What this does is tell Windows that the certificate of an application doesn’t need to be checked before installation. This can fix the problem you see, but in some cases Windows ignores that option and checks anyway.
Important: Turning off that option reduces your computer security – If it works for installing ArtRage you may want to turn it back on afterwards.
Option 3: Install the digital signature manually
It is also possible to manually install a verification certificate to allow Windows to verify the file offline, but this is quite complex. You would have to download or copy the certificate from elsewhere to do this.
This option is a lot more complicated and varies with each individual computer, so we may not be able to help directly. You need to:
- Find the certificate number in the error message (they are all different)
- Search online for the file to download (it may be available on Microsoft’s websites somewhere. If not, you will have to use your own judgement – people with the same problem may have shared it. Please be cautious when downloading mystery files from the internet).
Once you have located the correct file, see this articles for step by step assistance installing it to your computer:
Once you’ve updated your certificate, you should be able to run the ArtRage installer normally.
Problems launching ArtRage through Steam
If you are having problems running the Steam version of ArtRage, then there are a couple of common issues that are likely to be to blame.
1. Verify the local file cache:
Locate ArtRage in the Library (under ‘All Software’, ‘All Games’ is selected by default and it’s not listed there). Right click it and select Properties, then select the Local Files tab. On the Local Files page, click ‘Verify Integrity of Application Cache’.
That should check to make sure that the files are all valid.
2. Try turning off the Steam Community options for the app:
Sometimes launching from Steam (which creates a virtual shared disk for their SteamCloud system) has been known to cause crashes in a variety of apps.
To turn this off for ArtRage…
Locate ArtRage in the Library as above, right click it and select Properties. On the General page, turn off ‘Enable Steam Community In-Game’. This tells Steam not to try launching special services when the app is launched.
If you are still having problems, try launching ArtRage without Steam.
Launching ArtRage as a standalone program
If you bought ArtRage through Steam and would like to run it without opening Steam, then you are able to do this by browsing directly to the ArtRage program file.
ArtRage does not use DRM and does not need an active internet connection.
To use ArtRage with the Steam client closed all you need to do is locate the application on disk and launch it directly.
To locate the ArtRage file
- Locate ArtRage in the Library (under ‘All Software’; ‘All Games’ is selected by default and it’s not listed there).
- Right click and select Properties, then select the Local Files tab.
- On the Local Files page, click Browse Local Files. This opens up the folder ArtRage is in. You can now close Steam.
- Double click the ArtRage.exe file and the app will launch.
- To run ArtRage without Steam every time, create a shortcut to this file from the folder.
- Do not make a shortcut using the Steam option to create a desktop shortcut – That shortcut will launch Steam when you use it.
- The first time you launch the product you will be asked to enter your serial number, subsequent launches should not require this.
Note: Earlier versions of ArtRage Studio Pro on Steam used DRM. It was removed in later updates.
Serial number asked for every launch
Some Windows users have reported that every time they start ArtRage they are prompted to enter their Serial Number. This problem indicates that the application is not being given permission by the operating system to store the serial number in the Registry after it is entered.
To solve the problem, you need to launch ArtRage ‘as Administrator’ once and enter the Serial Number, this allows the application to store the number and it won’t ask for it again when you launch it normally.
How you do this depends on the version of Windows you are using:
To launch ArtRage as Administrator:
- Locate the ArtRage executable file ( ArtRage.exe , ArtRage Studio Pro.exe or ArtRage Studio.exe). This is generally found in c:\Program Files (x86)\Ambient Design\.
- Right click the .exe file and choose to Open as Administrator (the exact wording varies depending on your version of Windows).
- ArtRage will now launch and ask for your Serial Number. Enter it and click OK.
- Quit ArtRage and launch it normally. It should start without asking for your serial.
Note that the “Before Windows 8” instructions may work on Windows 8 if you are using Desktop Mode to right click on the ArtRage executable. If you are using the ‘Metro’ screen however, you will need to follow these instructions:
- Open the Start screen (press the Windows button on the device, or your keyboard).
- Start typing ‘ArtRage’ on the start screen to search for it.
- When it appears, right click on the application and look for the ‘Advanced’ option.
- Click on Advanced then select the Run as Administrator option.
If you still have problems: Please contact us via the Support Page for assistance. When you contact us, let us know that you tried these steps, and which version of Windows you are using.
%%String Table Error
Some users have reported an error when launching ArtRage on a non administrator or other secondary account on OS X. When the app is launched, an error appears indicating that an object could not be created and the detail text is ‘%%String Table Error’. The app then needs to be force quit.
This problem indicates that the application is being denied permission to access the files stored inside its contents, this appears to relate to file ownership and if you follow these steps it should be resolved:
- Make sure that you are logged in to the primary account on the computer (the one ArtRage works for) and that the other account is not logged in as well.
- Locate the ArtRage app in the Applications folder (or wherever you installed it). Please make sure you have located the actual application, not a shortcut or item on the dock.
- Right click the ArtRage app and select Show Package Contents from the menu that appears (if right click is not available, hold down the Control button on your keyboard and single click normally on the application). That opens a folder that contains a ‘Contents’ folder. This is inside the ArtRage app bundle.
- Open the Contents folder and you should see a Resources folder. Single click that and Get Info for it by selecting Get Info from the File Menu in the finder, or pressing Cmd + I on your keyboard.
- Locate the ‘Sharing and Permissions’ section of the info panel (it may be closed, click the arrow next to it to open it up).
- Make sure that the ‘Everyone’ permission is set to Read Only or Read and Write. If it says ‘No Access’ change that to Read Only.
- Click the lock icon beneath the permissions list and enter your admin password to allow changes to be made.
- Now click the cog icon just beneath the list of permissions and select ‘Apply to enclosed items’ then click OK.
What we are doing here is changing the permissions of all of the files inside the Resources folder to make sure that they are available for reading by all accounts on your system. You should now try running ArtRage on the secondary account.
If you still have problems: Please contact us via the Support Page for assistance. When you contact us, let us know that you tried these steps, and which version of OS X you are using.
When I start ArtRage 2 Wacom Edition I get: ‘This application will only run on a Wacom tablet’The way that Wacom tablets are identified changed in recent operating systems, so you may see this error when starting ArtRage.Downloading and installing the latest tablet software from Wacom’s website should correct this, but as we removed the tablet check in Artrage 2.5.20 it is also worthwhile downloading the latest version of ArtRage from our Members Area.
I get a ‘gdiplus.dll’ error when I try to start ArtRage on Windows 2000. How can I fix this?
If you get an error message which refers to gdiplus.dll when you try to launch ArtRage on Windows 2000, you can download the related file here from Microsoft’s site:
When you’ve downloaded the file, run it and it will create two folders, ‘asms’ and ‘idw’. The folder you want is: asms/10/msft/windows/gdiplus
From that gdiplus folder, copy ‘gdiplus.dll’ in to your ArtRage program folder (usually in C:Program FilesAmbient DesignArtRage 2, or C:Program FilesAmbient DesignArtRage Studio Pro etc.). Just make sure that the gdiplus.dll file is in the same location as your ArtRage.exe file (or ArtRage Studio Pro.exe file if you’re using Studio Pro etc.).
The application should now launch normally.