FAQs

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Frequently Asked Questions

How to install an earlier version of ArtRage for iOS that is compatible with an older iPad 3 or other iOS device

If you are still using an older iOS version that is not supported by the latest update to the iOS app then you can still use the older versions of the app. To get the App Store to let you install an older version, you must already have the app listed as a download in your purchase history.

To install an older version for the first time try the following steps:

  • Install the app on a compatible device or iTunes on the desktop first. it will then be automatically available to your older devices.
  • Access the app from the ‘Purchased’ section of the App Store on your older device.


This should only affect users who are purchasing the app for the first time or are trying to reinstall after uninstalling the app. Anyone who already has ArtRage installed should not be affected by future updates. We do not remove older versions of ArtRage, so if you are still unable to install our app, you may need to contact Apple Support for further assistance or see their official FAQ.

Can’t install or run ArtRage Touch from the Windows App Store

If you are having problems installing or accessing ArtRage Touch, this is usually due to a licence or connection problem between your computer and the Windows App Store. Unfortunately, we can’t help directly with most of these issues, but there are a few steps that we can suggest to fix this.

Check Connection

  1. Check that your device is connected to the internet properly.
  2. If you are connecting through a proxy or have an antivirus program active, it may interfere with the connection. Try disabling it and attempting to install or run ArtRage Touch again.


Clear the Windows Store Cache

  1. Swipe in from the right edge of the screen, and then tap Search. (If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
  2. Enter run in the search box, and then tap or click Run.
  3. Enter wsreset.exe in the Run command and then tap or click OK.


Sync app licenses

If a license for an app is out of sync with the license installed on your PC, the app might not work. To sync your app licenses, follow these steps:

  1. On the Start screen, tap or click Store to open the Windows Store.
  2. Swipe in from the right edge of the screen, and then tap Settings. (If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
  3. Tap or click App updates.
  4. Tap or click Sync licenses.


Run the Microsoft App Troubleshooter

The Microsoft App Troubleshooter is a small program that should automatically fix most common issues with the app, store or your account.

If you cannot find ArtRage when searching Samsung Apps on your device, this is because you are using an out of date version of the App store.

To Fix This:

  1. Update Samsung Apps to GALAXY Apps
  2. Restart your device
  3. ArtRage should then appear in the store

Unable to Validate License after downloading from the Google Play Store

validate artrage android error message

If you can’t run ArtRage for Android after purchasing from the Google Play Store, are asked to validate it everytime you open the app, or can only run it when connected to the internet, this is usually because ArtRage or the Play Store app is not properly storing or sending the purchase data. This is usually fairly easy to fix following the steps below. Note: Several things can cause this bug to occur or prevent your changes from fixing the problem, so you may have to try a few different things.

Before trying anything else, try just uninstalling the app and reinstalling it again from the Play Store. If this fails, move onto the troubleshooting steps below.

The steps we have found work most reliably are:

  1. Close ArtRage completely in your active processes
  2. Clear the ArtRage app data
  3. Clear the Play Store cache
  4. Open ArtRage and turn on Wifi to get licence data
  5. Close ArtRage completely in active processes and turn off Wifi
  6. Restart the device

We have found that clearing your ArtRage app data and then connecting to wifi to re-validate your app will usually allow you to use the app properly after that but may still give you the licence validation error on start up. Tap ‘retry’ and it should vanish and allow you to use ArtRage. If this happens, then it usually means that you missed one of the steps above, or something else is going on.

Further Troubleshooting

Find out how to do the individual steps, and other things you can try:

1. Check the Play Store Account

Are you logged in under the same account that you purchased the app under?

To check:

  1. Open the Google Play Store app
  2. Touch the Menu icon to see which account you’re currently using.
  3. To change accounts, touch the dropdown arrow Selector and select a different account.


2. Check Wifi Connection

The Play Store needs an active internet connection to verify your purchase for the first time and every time that the error shows up. Once you have validated your licence, it may work until you restart your device.

To check if the licence validation error is completely fixed, you will need to turn off wifi and restart your device.

3. Clear ArtRage app data

While the problem usually lies in the Play Store app, there is a chance that the ArtRage app data is corrupted and not storing your purchase data properly. We are investigating this issue.

Deleting the app data is basically the same process as for the Play Store app, but note that you’ll lose any current unsaved work.

Go to:
> Settings
> Application Manager
> Choose the ‘All’ tab
> Find and open the ArtRage app
> tap ‘Clear > Data’.
> Reboot the device.

4. Clear Play Store App Data

You may need to clear out some of the existing incorrect data in the Play Store App before it notices that you’ve paid for ArtRage.

Make sure that your device is connected to the internet.

Clearing out your Play Store app data

  1. Check that the Play Store app is up to date. If not, install any updates.
  2. Clear the cache.
    • Go to:
      > Settings
      > Application Manager
      > Choose the ‘All’ tab
      > Find and open the Google Play Store app
      > Tap ‘Clear Cache’.

    • Restart Google Play
    • Reboot your device, and try running ArtRage again.


If it still doesn’t work Clear data as well (this will remove your saved Play Store settings)

  1. Go back into the app following the steps above, then tap ‘Clear > Data’.
  2. Restart Google Play
  3. Reboot your device, and try running ArtRage again.


5. Turn Google Backup Off

If you have the automatic backup enabled, it may be overwriting the licence data whenever you restart the device. Try disabling it temporarily to allow the changes to be saved.
  1. Go to your device settings
  2. Find the backup and reset options
  3. Disable ‘Back up my data’
  4. Restart the device (you may need to go online to validate the app one final time)


6. Reinstall ArtRage

Uninstalling and reinstalling ArtRage will clear out all the app data and give you a fresh install. This should also update the licence data.

Go to:
> Settings
> Application Manager
> Choose the ‘All’ tab
> Find and open the ArtRage app
> Uninstall
> Redownload ArtRage from the Play Store (You should not be asked to pay again)

7. Repurchase ArtRage for Android

If you still can’t get it to work, contact us with your order number for a refund. Purchasing ArtRage again gives the Play Store app a second chance at validating the app properly.

(Note: you can get a refund automatically through the Play Store within 15 minutes, if you’re still within that time).

Can I get a refund? I don’t want the app anymore.

The Google Play Store allows you to refund your purchase automatically within the first fifteen minutes, and we can refund purchases if you have a problem with your product (although not if you just got bored with the app), but we are unable to directly refund purchases made through GALAXY Apps or iTunes. You will need to contact the individual store support directly.

If you are having a specific issue with your app, please contact us and we will try and help.

I purchased ArtRage for Android from one app store. Can I transfer it to the other?

Unfortunately, the Google Play Store and GALAXY Apps are completely separate, and we have no way to transfer sales information.

Can I run my purchase on devices that don’t support the app store I bought it from?

Unfortunately, this isn’t possible. ArtRage app licences are tied to your app store account.

This will mostly only apply to users who purchased through GALAXY Apps (or received it free from GALAXY Gifts) and want to use ArtRage on a non-Samsung device.

Can I run my purchase on multiple devices that have the same app store account?

Yes! This is controlled by the policies and technology of each individual store, but we have no restrictions on you using the ArtRage iOS and Android apps across multiple devices.

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