Frequently Asked Questions
I just bought ArtRage and I haven’t received a serial number!
If you purchased ArtRage online through our website then you should receive a purchase confirmation emailing containing a direct download link and a serial number for ArtRage from our store.
If you have purchased the desktop version, there are download links for Windows and Mac OS X and a single serial number you can use on either or both.
If you did not receive a purchase email at all or deleted it
If you do not see an email from us at all, the first thing to do is check your spam folder.
If it’s not there, then give it a couple of hours. Normally it should be received within a few minutes, but in a few rare cases the email delivery could be delayed.
However, if it was blocked from ever reaching you, or if it has since been deleted, contact us directly via our Support form. We will be able to look your purchase details up if you provide the email that you purchased with (or your postal address).
You do not need the download link in the email to install ArtRage, as you can register the serial in our Members Area and download the latest version whenever you wish.
Also See: How do I register my copy of ArtRage?
If you did not purchase ArtRage directly from us, then see How do I find out what my serial number is?
Where do I get my serial number for my Wacom tablet?
Wacom bundles ArtRage in two different ways: CD-ROM or software download.
If it was on a CD, then the serial number should be printed on the CD case.
If ArtRage was included as a software download, then there should be a Software Bundle Download Code printed somewhere on the packaging. If you bought an Intuos Draw, see ArtRage Lite – Wacom Users for help locating your SBD code. You would register this code at www.wacom.com, which will then unlock your software downloads and serial numbers.
An email should be automatically generated, containing your ArtRage serial number (it may also be called a registration code or license key), as well as access to your download of ArtRage. You should also be able to log back in at Wacom and view your serial number again.
Once you have your serial number, you can register it in the Member Area and download the latest version of ArtRage directly from us if you wish.
If you are having problems registering with Wacom, then you should contact Wacom support for assistance as we cannot help directly with their registration process.
My registration key / serial number is not accepted when I enter it
If you receive an error indicating that your ArtRage product key is not valid, please check the following…
Note: The serial number can also be known by some as the registration key, license code or product key, it means the same thing.
Before you can use ArtRage for the first time you will need to unlock it using your Serial Number. Your Serial Number is a 25 digit number that you should have received when you purchased the product.
If you purchased ArtRage from us online your Serial Number will be in the email that contains your product download link. If you received ArtRage on CD you will need to check the CD cover or the contents of the box it came in.
When you start ArtRage for the first time you will be presented with the Unlock Panel. If you follow the instructions on this panel, enter your Serial Number then click OK the product should be unlocked. If you enter your Serial Number and it does not work please check the number you are entering carefully to make sure there are no mistakes. If you received the number in an email you can copy it from the email and paste it in to the panel using the button provided. If that still does not work please use the ArtRage Support Page to request support.
ArtRage Studio / Studio Pro
ArtRage Studio and Studio Pro serial numbers are 25 characters long, split in to groups of 5. If your serial number is not accepted when you enter it, please make sure you have copied it correctly. You can paste it in to the Unlock panel using the button provided.
Artrage keys are 20 digits long, so if you are entering a different number of digits, check that it is being read correctly. If you are copying and pasting the registration key, make sure that you are not copying any additional spaces or additional information, just the key itself.
Common Typo Mistakes
You might have mistyped your product key. Try retyping it carefully, making sure each character is correct.
|What you see:||It could be:|
|Letter “O”||Number Zero “0”|
|Letter “I”||Number One “1”|
|Letter “S”||Number Five “5”|
|Letter “B”||Number Eight “8”|
|Letter “W”||Two Letters “V” “V”|