FAQs

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Frequently Asked Questions

Where do I get my serial number for my Wacom tablet?

Wacom bundles ArtRage in two different ways: CD-ROM or software download.

If it was on a CD, then the serial number should be printed on the CD case.

If ArtRage was included as a software download, then there should be a Software Bundle Download Code printed somewhere on the packaging. If you bought an Intuos Draw, see ArtRage Lite – Wacom Users for help locating your SBD code. You would register this code at www.wacom.com, which will then unlock your software downloads and serial numbers.

An email should be automatically generated, containing your ArtRage serial number (it may also be called a registration code or license key), as well as access to your download of ArtRage. You should also be able to log back in at Wacom and view your serial number again.

Once you have your serial number, you can register it in the Member Area and download the latest version of ArtRage directly from us if you wish.

If you are having problems registering with Wacom, then you should contact Wacom support for assistance as we cannot help directly with their registration process.

My ArtRage download doesn’t complete properly

Before downloading ArtRage, make sure to temporarily disable any download accelerators, download managers or browser download addons. These can on occasion cause problems with downloads. If you find this doesn’t help, please contact us via the support page, let us know where you’re trying to download from, what operating system and browser you’re using, what is happening and the full text of any error messages you see and we’ll be happy to help or provide an alternative.

I’ve purchased ArtRage, but I’m not sure how to download it

After you complete your purchase of ArtRage from our online store, you should see download links displayed for Windows and OS X. Click the download link for your operating system to download the ArtRage installer. If you have closed the page, the online store also sends you an email with your serial number and download links for ArtRage. Click the link in the email to download the ArtRage installer.

If you have any problems, please feel free to contact us via the ‘send a support request‘ option and we’ll be happy to help.

Once you have your serial number, you can also download ArtRage directly from our website whenever you like via the Member Area.

Downloading ArtRage software again?

To download a new installer for your ArtRage software you need to register a user account in the ArtRage Member Area.

After logging in to the Member Area, you will need to register your software if you have not done so previously.

Once you have an account on the Member Area and have registered your software, you can download your software at any point by logging in, and clicking the download button just beneath your ArtRage serial number / registration key.

Users of ArtRage Deluxe can download the software from the Member’s Area but the additional DVD content is not available for download from Ambient Design. For further assistance downloading additional content please contact the publisher via their SmithMicro Support.

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