Frequently Asked Questions
How to install an earlier version of ArtRage for iOS that is compatible with an older iPad 3 or other iOS device
If you are still using an older iOS version that is not supported by the latest update to the iOS app then you can still use the older versions of the app. To get the App Store to let you install an older version, you must already have the app listed as a download in your purchase history.
To install an older version for the first time try the following steps:
- Install the app on a compatible device or iTunes on the desktop first. it will then be automatically available to your older devices.
- Access the app from the ‘Purchased’ section of the App Store on your older device.
This should only affect users who are purchasing the app for the first time or are trying to reinstall after uninstalling the app. Anyone who already has ArtRage installed should not be affected by future updates. We do not remove older versions of ArtRage, so if you are still unable to install our app, you may need to contact Apple Support for further assistance or see their official FAQ.
My images are not recognised by the computer when I export by email
If you export a JPEG, PNG, or PTG file by email from your iPad app and the computer cannot recognise or open it properly, check the file name of the image that was sent as an attachment.
We have seen cases where the email app strips the file format from the name when attaching the file, so your computer cannot recognise what kind of file it is and doesn’t know how to open it. It isn’t our app doing it, so we can’t fix it.
This is easy to fix. If your attached file is just called “Painting”, with no file type (e.g. “Painting.jpg” or “Painting.ptg”), then just save the image to your computer and manually rename it to add the file type extension to the name.
There are three different ways to import a photograph as paint to work on directly in the iPad app.
1. Start a new painting from an imported photo.
To do this, go to the Gallery view, click the ‘+’ symbol in the top right, and choose ‘Import Image’. This will automatically create a new image as close to the size of the imported image that ArtRage supports (the max size is 2048×2048).
2. Import a photo into a layer in your current painting.
Open the Layers menu, and tap the cog symbol right at the top (the one for ALL layers). Choose ‘Import Layer’.
3. Copy/paste from the iOS clipboard.
If you have copy an image to the iOS clipboard elsewhere (e.g. if you tap the ‘upload’ arrow on a photo in the gallery, one of the options is ‘Copy’), you can then Paste it as a new layer in ArtRage. This is in the same place as ‘Import Layer’ – open Layers > tap the cog symbol at the top > choose ‘Paste from iOS Clipboard’.
The tools are not responding in ArtRage for iPad or Android
Can’t draw? If nothing happens when you draw on the canvas, it may seem like ArtRage is frozen or not working properly. However, the usual reason ArtRage is not responding to your finger is because the app is set to use a stylus only.
The easiest way to check if this is the problem is to try interacting with a menu. ArtRage will let you use the menus, but will not let you paint with a finger.
In ArtRage for Android, you can disable or enable by going to Menu > Settings > Stylus Only Mode.
In ArtRage for iPad, you can disable an active stylus by going to Menu > Preferences > Stylus Preferences.
Learn more about supported Bluetooth styluses in ArtRage for iPad.
What awards has ArtRage won?
- December 2004 “Microsoft® Tablet PC Does Your Application Think in Ink?” grand prize winner for ArtRage 1
- March 2012 “Hot One” Award for Best New Gear from Professional Photographer for ArtRage Studio Pro (edition 3.5)
- March 2014 Parents’ Choice Gold Award for ArtRage for iPad
For more information: Ambient Design History & Awards
The release history for the ArtRage for iOS app
ArtRage for iOS is a powerful, intuitive painting package that makes it easy to produce natural looking artwork on your iPad. It is based on ArtRage 3, and includes most of the same traditional tools, and intuitive approach. The interface has been adapted to the iOS platform, and is easy to use with finger or stylus.
Paintings from the iOS app can be easily exported to the desktop version, and Scripts can be played back at increasingly large sizes in order to create larger quality files.
More information about the features can be found here: ArtRage for iOS
ArtRage for iOS can be purchased on iTunes here.
If you experience a problem with ArtRage let us know using the Support Page. We’re happy to work through problems with you and in most cases we can quickly resolve the issue.
Speed issues or crashing can usually be resolved quickly and easily by closing parked apps and rebooting your iPad. Please see our instructions on how to clear your parked iPad apps.
In other cases we can use crash logs generated on your iPad to track down the exact cause of a problem and produce a fix. Many of the fixes listed in this update came about thanks to users who had problems telling us about them, so don’t hesitate to get in touch.
2018ArtRage for iOS 2.3.4
- Updated to the latest Wacom stylus SDK for updated device and pen support.
- Fixed a crash that could occur when opening the References Panel or using Reference images.
- Fixed problem that caused the Color Picker to hide when painting anywhere on canvas.
- Fixed Loading not being saved in Palette Knife presets
- Fixed issues with restoring an empty gallery from a backup
- Fixed issues with the Options menu in fullview mode in the Gallery
2017ArtRage for iOS 2.3.2
Changes:Updated For iPhone X: We’ve gone through the app and updated layouts to make sure that everything is in the right place and accessible on iPhone X.
- Fixed a crash that could occur when importing reference images on iOS10.
- Fixed a crash that could occur when pasting content copied from a hidden layer.
- Added ink back to painting titles in the gallery so they’re not white any more!
Fixes issues with exported PTG files preventing the previous update from installing on iOS11 and improved drag and drop compatibility.
- iOS11 Files app support for ArtRage files. Note that the Gallery doesn’t allow drag/drop at this time as it maintains additional data related to files, but the Files app does list any files exported to iTunes/Files from inside ArtRage and can be used to import via the sharing system.
- Drag / Drop Layer, Reference, and Tracing Image assignment from Files and other image applications that support drag. iOS level PTG file thumbnails and Quicklook support.
- Updated sharing system on both iOS10 and 11 that allows import from any app that supports file sharing and export to any app or service on the device that can accept appropriate files from ArtRage including iCloud Drive. This fixes a problem that prevented the app interacting with Dropbox, Facebook, and Twitter after recent updates.
Fixes & Tweaks:
- Added wait indicators for longer import operations.
- Added a Pressure slider to the ink pen.
- Adjusted the Tool Settings panel so that it can scroll on smaller devices.
- Fixed a bug that prevented the precise colour picker from functioning correctly when Tint/Tone mode was active.
- Fixed a bug that caused the screen to slide up when editing the size of paintings in landscape mode on iPad devices that had a hardware keyboard attached – When the keyboard does not overlap the edit, it not longer slides out of the way.
- Copy and paste fixes.
- Fixed some minor UI issues in tracing image and pop up options in the settings panel.
- Adjusted Palette Knife pressure to match desktop behaviour.
- Further iOS11 support tweaks.
- A fix for the layer opacity slider not updating the layer visually.
- A fix for tool blend modes causing problems with the Tool Settings Panel.
- A fix for the color sampler failing to trigger sample in some combinations of screen orientation / canvas size.
- Sundry fixes for problems running on the iOS11 beta.
- Fixes for misc issues that came in from devices with reporting turned on.
- Now a universal app for iPad and iPhone.
- Behind the scenes improvements to the export and import options.
- Adds 3D Touch pressure sensitivity support for iPhones.
ArtRage for iPad is now a universal iOS app with all painting tools & features on the iPhone & 3D Touch support
- Added support for the Adonit Pixel stylus
- Added support for upcoming stylus models
2016ArtRage for iPad 2.1.7
- Fixed a crash that occurred for some users when entering the gallery on iOS8 or 9
- Fixed a problem that could cause the save prompt on iOS8 to appear too small to hold its various buttons
- Fixed a bug that causes Page View painting previews on iOS10 to sometimes appear with a small preview based on collection view caching
- Fixed a bug that could prevent the restoration of backed up galleries
- Updated to the latest Adonit SDK for current stylus support
- Fixed a crash that could occur when renaming files in the Gallery using iOS 10
- Fixed some transition animations that weren’t working properly under iOS 10
- Added a calibration slider on the ArtRage Settings page for Apple Pencil users. This slider allows you to adjust how hard you need to press to get full pressure strokes with the Pencil. Increase the value to increase the amount of pressure required.
- Various crash fixes
- Eliminated some blobs that could occur at the start of strokes made using the Apple Pencil if ‘Tap and Hold Color Sampling’ was turned off.
- Removed a gap between the starting input point and the start of the visible stroke when ‘Tap and Hold Color Sampling’ was turned on.
- Fixed a problem that caused square canvases to appear at the wrong orientation in some iPad orientations.
- Fixed a problem that allowed canvases of too large a size to be loaded on some devices.
- Fixed a problem that prevented three finger and numeric entry tool resizing being recorded correctly in scripts.
2015ArtRage iPad 2.1.1
- This update includes Preset Picker changes to address some problems we’ve seen reported when selecting tool presets.
ArtRage for iPad 2.1 Updates
Updated for iPad Pro with larger canvases and tools, added iOS9 Split screen support, and hooked up the Apple Pencil’s Tilt and Pressure features to further enhance the realism of our virtual painting tools. 2.1 also includes a large number of performance and memory enhancements along with fixes and other new general features.
- Added Pressure and Tilt support for Apple Pencil and enhanced various tools to simulate the angle of the virtual brush head.
- Increased maximum canvas size on iPad Pro to 4096 x 4096 and added presets for 4k resolution.
- Increased the maximum size of various tools on iPad Pro for the new canvas sizes.
- Added support for Split Screen functionality to the app.
- Added Paint Loading to the Palette Knife tool in Flat and Edge modes.
- Added the option to rotate the canvas, along with an optional toggle to limit rotation to 15 degree increments.
- Added the option to have popup panels (Layers, Settings etc.) auto dismiss when you start painting.
- Added non-uniform scaling to Layer Transform. Use the menu in the Transform view to turn on Stretch then scaling from the edges of the object will scale on that axis only. Scale from the corners when in this mode to scale uniformly.
- Added the ability to ‘Hide Upper Layers’ in the Transform view.
- Added a recovery button when the toolbar is hidden.
- Added a visual selector for Wacom Stylus hand angles.
- Improved stylus support across the board to remove erroneous gestures, add touch rejection, and support the latest iteration of SDKs including coalesced input point values.
- Swept through the app hunting memory leaks and killed a number that may have caused crashes.
- Fixed a number of problems that could cause Undo to stop working when partial strokes were processed.
- Completely replaced the canvas and gesture handlers to improve reliability and increase functionality.
- Made some adjustments to the trigger point of background save on leaving the app to help avoid situations where a user closing the app by double tapping home and swiping it up would prevent save.
- Added an optional warning on restart to prompt if the app was closed before save completed.
- Added a warning when memory is low.
- Fixed a bug that caused changes in the color picker to reset Metallic back to 0%.
- Fixed a rare bug that could cause the toolbar interface to load twice in some launch situations.
- Fixed a bug that prevented Pastel presets from updating the Wax/Chalk value.
- Ensured that the toolbar is always displayed when returning to the app from the background.
Fixes & Improvements:
- Fixed a bug that prevented import from Photos or the Camera when using ArtRage in languages other than English.
- Prevented renaming a file in the gallery using the name of an existing file.
- Improved Pogo stylus handling to make gestures easier.
- Fixed Ink Pen rotation, which wasn’t working.
- Fixed Ink Pen rotation, which wasn’t working.
- Made sure files with ‘JPEG’ suffixes can be imported.
- Made sure the sampler preview rotates correctly for the canvas.
- Implemented performance and memory tweaks for background saving, preset pickers, and colour picker operation.
Fixes & Improvements:
- Fixed Pogo stylus crashes on starting the app in iOS9.
- Fixed Adonit Jot Touch 4 styluses not creating strokes.
- Fixed erroneous zoom events that could occur when using an Adonit Pixelpoint stylus.
- Fixed an issue with gallery folders that used file dividers in their names.
- Fixed a crash that could occur when selecting a preset.
- Re-added missing Canvas Lighting toggle in the Layers menu.
- Fixed an interface crash that could occur in the gallery after finishing a file import on iOS9.
- Fixed Tool settings sliders not correctly applying changes made using the numeric entry.
ArtRage for iPad 2.0.0 Updates
- Glitter Tube: Sprinkles particles of various shapes.
- Gloop Pen: Creates expanding wet strokes with a variety of properties.
- Support added for Adobe Creative Cloud, Dropbox, DeviantArt Sta.sh.
- Upload / Download files using available services.
- Import and export Layers using available services.
- Load Tracing Images and Reference Images from available services.
- Load ArtRage and Image files from Mail, Photos, iTunes File Sharing.
- iOS support for Facebook and Twitter added.
- Supports iOS Copy/Paste.
- Transparency support added.
- Custom canvas presets can now be created.
- Custom canvas size presets can now be created.
- Redesigned and rebuilt for current iOS.
- Significantly improved the speed of panel responses.
- Significantly improved the speed of layer transformations.
- New three finger tool size gesture preview for accuracy.
- Tap / Drag / Release gestures for tool sizing and color picking added.
- Color Sample Lens functionality added.
- Precise color picker added with numeric selection of color values (HLS/RGB).
- Added quick access to New and Export functionality from the canvas view without needing to go to the Gallery.
- Preferences shifted i the application.
- Paintings can now be sorted in to folders with folder management tools available.
- Gallery layout changed to a grid layout with page view optional.
- Custom resources can be sorted in to categories in the picker.
- New Size presets allow easy recovery of favorite canvas sizes.
- Custom canvas presets can now be stored.
- Updated all stylus support to current standards.
- Added support for Adobe Ink.
- Added support for current Adonit models.
- Improved support for current Wacom models.
- Improved support for Pogo Styluses.
- 64 bit support.
- Improved memory handling and stability.
- Improved background task processing for long operations such as file sharing.
2014ArtRage iPad 1.6.5
- Updated Wacom Intuos Creative Stylus Support for new stylus models including the Bamboo fineline and Intuos Creative Stylus 2.
- More information about the new styluses here: New Wacom Stylus Support for ArtRage for iPad
- Fixed a problem that prevented Korean characters being displayed on iOS7
- This update should resolve a problem that caused crashing when using the airbrush tool on iOS 7.1.
- Supports iOS 6 or later
2013ArtRage for iPad 1.6.2
- Bluetooth stylus support was preventing the app from launching on iOS4.
- Some text items in the interface were not visible on iOS7 when using a Retina display.
This build resolves a problem with the colour sampler that could cause the interface to become unresponsive after sampling with Tap and Hold sampling was turned off.
Update Note: If you are updating to 1.6 from 1.4 or earlier, please shut down ArtRage fully and restart your iPad before using it the first time. This helps to avoid speed problems in first time setup that could cause ArtRage to shut down before fully opening the first time you launch it, and makes sure application preferences are clean for the new version.
- Enhanced Stylus Support: ArtRage now supports the Wacom Intuos Creative Stylus and TenOne Pogo Connect Stylus in addition to the original model Adonit Jot Touch. For detailed information on how to use these three stylus types with ArtRage please see this FAQ: Pressure sensitive styluses for ArtRage iPad.
- Optional Tap and hold color sampling: Due to requests from users we’ve made the tap and hold color sampling system optional. By default this is turned OFF. If you would like tap and hold to trigger the color sampler open the Settings app on your iPad and turn the preference on in the ArtRage section.
- Airbrush Stroke Issues: We have replicated and fixed a problem that could cause odd brush stroke behavior or harsh edged non-undoable strokes to be generated if changing color or accessing other interface elements rapidly after completing an airbrush stroke. This problem was most visible when the airbrush was in Autoflow mode. Thanks to the users who put in the time to help us track this one down!
- Changes to Save: We’ve made some changes to the save system to improve save speed. This may also assist in the rare cases we’ve seen reported where a file has failed to save properly.
- Import Popover Dismissal: We’ve fixed a problem that could cause the Import from Photos or Camera popup to remain visible in the Gallery when accessing other menu items without completing the import operation.
- Landscape Mode Drag: We have made some changes to stroke handling to fix a problem that could cause interface panels such as the tool picker and color picker not to get out of the way when you paint close to them.
- Color Sampler Hiding: Fixed a rare situation that could result in the color sampler being hidden during a sample operation if you dragged quickly enough up and over it.
- Added touch and hold color sampler access. Tap and hold still on the canvas to trigger color sampling. Once the color sampler curve appears above your finger you can drag around to sample color from the canvas. Release the drag and the tool you had previously selected is restored.
- Adjusted panel behavior to prevent rogue paint dabs: To close a panel such as settings or samples just tap on the canvas. No paint event is processed until you do a second tap and drag.
- Fixed a problem that could cause landscape paintings not to fit screen dimensions by default when created.
- Adjusted gesture handling during stroke completion to prevent rogue gestures and paint strokes being generated if entered while a previous stroke is being processed.
- Fixed a problem that caused script export not to be available in the Export menu when running in Korean.
- Fixed a problem that could cause the canvas preview to be incorrectly positioned when first opening the New Painting dialog.
- 1.5.1: Fixed a problem that prevented presets being visible for users who updated from a previous version of ArtRage.
- 1.5.1: Fixed a problem that prevent Layer Blend Mode and Edit buttons being visible on the relevant panels for non-Retina iPad users.
2012ArtRage for iPad 1.4
iOS 3 Note: ArtRage for iPad 1.4 works on iOS 4 or later. Due to a problem uploading the original 1.3.2 update, some iOS3 users may have been able to download it and found that it did not work. We are currently testing potential fixes that will allow us to do a final update for iOS3 to resolve it, after which time we will unfortunately be dropping iOS3 support.
- Added full resolution interface for Retina iPad users, everything should be crisp and clear now.
- Fixed a problem that caused text entry boxes to have black text against a dark background when entering percentage values for sliders.
- Fixed a problem that could prevent cancellation of an attempt to link to a dropbox account when uploading to Dropbox.
- Adjusted help system buttons to allow dynamic sizing to fit contents when localized strings were too long to fit their original length.
- Prevented downloads on iOS3 while we work on a final iOS3 compatible build.
- Adds French, German, Japanese, and Korean localisations to the product.
- Fixes a bug that prevented Layer Opacity changes from being recorded by scripts.
2011ArtRage for iPad 1.3
- Upload to deviantART Stash: Upload your images directly to your deviantART account using the new sta.sh system. Details on sta.sh can be found here: Sta.sh – Enhanced Publishing Platform
- Upload to Facebook: Upload your images directly to your Facebook Photo Album.
- Upload to Dropbox: Upload painting files to your Dropbox account.
- New Export Options: Export PNG or JPG to the iTunes shared file space, PNG, JPG or native PTG via Email.
- Canvas Rotation: Added canvas rotation to the gallery so you can adjust the orientation of your paintings if you find you’ve been painting upside down…
- Gallery Interface: Simplified the Gallery Interface to collect all export functions in to a single menu and clarify general operation.
- Canvas Settings Interface: Adjusted the Canvas Settings interface to make it clearer.
Fixes & Improvements:
- Increased the hit area of the Sampler toggle to make it easier to tap.
- Menus should no longer resize when entering a sub menu, unless they need to expand.
- Removed script recording for orientation changes and UI show/hide to improve the appearance of playback of scripts on desktop machines.
- Fixed a potential crash when importing multiple paintings to the Photos app in quick succession.
- Added layer transparency changes and three finger swipe undo operations to scripted recording.
- Improved feedback for large export operations so that you know when you’re about to upload huge files online or send by email.
- Fixed a bug that could cause panels to lock partially transparent but inactive if you select an option from them quickly while they are fading (eg. select a preset then quickly select a second preset before the panel has finished vanishing).
- ArtRage Script Recorder. With 1.2 you can record your paintings and play them back at higher resolution on a desktop machine using the Script Recorder. You can turn the Recorder on when creating a new file, and every stroke you paint will be recorded to a script file. Script files can be exported via iTunes or sent directly by email to play back in a desktop version of ArtRage.
- So why is playing back a script at higher resolution better than scaling up the whole painting? When you scale up a finished image the quality will generally be reduced because the app that’s scaling it doesn’t know what detail goes in between the pixels that make up the original. When you play back a script however, the entire painting is recreated stroke by stroke at a larger size, so the individual paint strokes retain their original quality. It’s as if you were painting it again from scratch, having chosen a larger tool and canvas.
- ArtRage Script Files exported from ArtRage for iPad are compatible with ArtRage Studio and Studio Pro.
- PNG Export: As well as emailing and saving copies of your paintings to the Photos app you can now export PNG copies direct to the shared file space in iTunes.
Improvements & Fixes:
- Updated the Help section on ‘Files’ to cover scripts and improve explanations of how to handle files in ArtRage.
- Added troubleshooting tips to the Help section for users who experience speed problems: Many speed problems can be solved very simply by following a couple of easy steps. See the Speed & Memory section in the help files!
- Adjusted Import Image to Layer to scale to fit the current canvas on import.
- Fixed a problem importing images larger than 1440 x 1440 to layers and references. All forms of image import should now correctly handle images of any available size.
- iOS 3.2 users can now use reference images, tracing images, and imported photos again.
- Imported photos on iPad 2 should no longer crop themselves incorrectly in the new canvas.
- iPad 1 & 2: The ArtRage Painting File format (PTG) has been registered to allow you to load paintings in to ArtRage from other applications on your iPad that support file opening (Mail, for example).
- iPad 2: Camera support has been added to Importing Images, Importing to Layer, load Reference Images, and Tracing Images.
- iPad 2: Maximum image size has been increased to 2048 x 2048.
- Adjusted the Back to Gallery button menu options. You can now save and save a duplicate directly from that menu, or return to the Gallery (which will prompt you if you need to save changes).
- Changed how the painting orientation system works, to ensure that the painting is upright if its aspect matches your device orientation, and at a reasonable angle if it doesn’t.
- Added a color sample under the finger when selecting colors in the color picker so you can see the resulting color more easily.
- Turned of Smoothing on the Inking Pen and Precise Pencil by default to prevent pauses when calculating strokes.
- Fixed a bug that caused the Wet mode Palette Knife blender to be slower on iPad 2.
- Fixed a problem that could have caused a crash during save in some situations.
- Paintings should no longer flip upside down when resetting scale/position with a two finger tap.
- Fixed a problem that could cause paintings imported from the desktop version to require a tool selected before they could be painted on.
- Fixed a problem that could cause folders imported to the gallery to display as invalid paintings.
- Fixed a problem that could cause issues zooming to the corners in landscape oriented paintings.
- Fixed a bug that could cause grey to be introduced in to blended results when using the wet blender near the edges of a stroke against a transparent background.
- Significantly enhanced the speed of canvas zoom and pan.
- Memory Warning: ArtRage uses a lot of memory to track properties of your paint such as its texture on the canvas, how wet it is, and other properties of physical media. This means it can sometimes be easy to run low on memory. A warning prompt now pops up on the ArtRage toolbar when your iPad detects memory is low, and the Help guide built in to the app gives you some steps you can take to help in these situations. Users who have experienced crashes are probably seeing the app shut down by the OS when memory runs out, this warning will help you spot when there might be a problem, and save your work if you want to restart.
- ‘Show Toolbar’ toggle button that appears when the toolbar is hidden. Some users reported that they lost their toolbar, this is probably due to accidentally tapping with three fingers (the toolbar show/hide shortcut). The new toggle makes sure that if you have hidden the toolbar you know how to get it back.
- Save Prompt (turned on/off via your iPad’s Settings app) – If on, a quick Save button pops up on the toolbar every 10 minutes if the painting contains unsaved changes, so that you can quickly save your work.
- Improved painting orientation detection to avoid the painting appearing in the wrong orientation when opened.
- Fixed a problem that prevented Flip Horizontal working correctly in layer transformations.
- Improved painting placement in the gallery to reduce instances of paintings appearing in the wrong position.
- Fixed a problem that prevented ArtRage saving color samples when closed from the multitasking bar.
2010ArtRage for iPad 1.0.4
New to 1.0.4:
- Support for printing from iOS4.2.
- Support for iOS4.2 Multitasking: ArtRage will now park itself in the background when switched away from, and return when re-launched. The splash screen may appear briefly while the interface reconstructs.
- Quick access color sampling via a tool toggle.
- User definable canvas sizing when creating new files (1440 x 1440 max).
- Zoom level indicating during zooming.
- Background color customisation.
- Feedback improvements on a number of user interface items including current active preset highlights.
- Significant enhancements to the stability of the product and memory handling.
- Improvements to Multitouch gesture handling after Save & Continue, fixing a problem that prevented gestures happening in certain areas of the screen.
- Corrected a problem that could cause crashes when using the Tint/Tone picker.
- Fixed a problem that could cause the name of a painting to change after editing canvas settings.
- The 1.0.1 update improves the stability of the product for users who were experiencing crashes, particularly around the gallery and canvas panes.
- Corrects a blending problem with the oil brush at 0% loading, and adds the ability to save your work without leaving the canvas.
The ‘stroke gap’ resembles a lag when using ArtRage but is actually part of the realistic painting process
Many new ArtRage users notice what appears to be lag when they first use the app. While ArtRage can lag when performing demanding operations, the ‘stroke gap’ is a consistent, non-performance related phenomenon. It is the possible area of effect for your next movement.
It exists as an empty gap between the leading edge of a stroke, and your cursor, or the pressure point of the stylus. This gap will stay empty until you move or lift the stylus (or finger).
It is part of ArtRage’s real time stroke calculations; much like painting with a real brush, the stroke on a canvas is not finished, nor visible, until you move the brush on (if you stop and hold a brush in one spot, you won’t be able to see the stroke that has not yet been finished in that spot).
Size of the gap
The size is based on your current tool size, so the gap increases with larger brushes. The gap is literally the ‘largest possible stroke that you could be about to make’. The larger the selected tool, the larger the gap.
It is extremely visible on mobile devices, because they do not have a cursor to indicate brush size. The Outline cursor on the desktop will circle the entire stroke gap, making it clearer that it is part of the brush stroke, and not just a lag in the program. You can see in the images below that the ‘stroke gap’ actually extends in front of your cursor as well as behind. The gap measures the distance between the midpoint of the stroke (i.e. where you are placing pressure with a stylus) and the end of the current stroke.
Why it Happens
The gap is there because ArtRage is waiting to see what you’ll do next. The next part of the stroke will look very different if you lift the stylus away, double back, change pressure, run into and blend with other paint, or just continue exactly as you are. It would be much more confusing to project a stroke that changed after you kept going.
How can I avoid it? It bugs me.
You can’t ‘turn it off’, as it’s built into the way ArtRage works, but you can reduce the visibility of the gap by zooming out of your canvas view, decreasing the tool size, experimenting with different tools (some display it more clearly than others), or by turning on the Outline cursor in the desktop versions.
It tends not to be noticeable once you become familiar with ArtRage, as you learn what will happen when you make particular strokes.
How can I tell if I’m seeing ‘stroke gap’ or real lag?
Stroke Gaps are constant
A stroke gap will always be a constant size as you draw, and will scale relative to the tool size.
To estimate the size the ‘stroke gap’ should be, make a full pressure ‘dot’ on the canvas with your current tool. The ‘gap’ will be about half the width of this dot.
Note that settings such as Softness (eraser), Hardness (Airbrush), Paper Wetness and Bleed (Watercolor) will affect the apparent size of strokes. For example, in the image below, you can see that the eraser make very different marks at 0% and 100% Softness. The 0% Softness is the closest to the actual tool size.
Lag varies depending on what you do
Lag will cause the stroke to be further behind as you draw longer, faster and bigger strokes, or as your device runs out of memory for other reasons (e.g. multiple apps running, large canvas sizes, little free space). It will not be directly tied to the brush size (though larger brushes use more processing power). There are a few ways to reduce the memory usage.
If you see a very noticeable difference between drawing fast strokes and slow strokes, or between drawing the same stroke at different canvas sizes, that is lag.
Note: Some mobile devices cannot process fast strokes above a certain speed. This isn’t ArtRage lagging, but a built in limitation of the device.
Why don’t the mobile apps support canvas rotation?
The ArtRage Mobile apps (iOS, Android and Windows Touch) don’t support canvas rotation (the ability to just turn the canvas around using fingers), but we added it as an option to the iPad app in 2015.
This is because canvas rotation is memory intensive feature which isn’t absolutely necessary, as it is possible to rotate the entire device. While we may consider adding this feature in the future, we will only add it if it does not compromise app performance. Currently, most devices will struggle with this feature.
How can I rotate the canvas?
ArtRage for Android
The entire canvas and interface will rotate as you turn the device. To prevent this, you can turn on “Lock Interface Rotation” under Settings.
ArtRage for iPad
Update 2.1 added canvas rotation to the iPad app, as most current iPads can now handle the performance requirements, and the iPad Pro is too large to physically turn easily.
- Default Setting: The interface will rotate as you turn the device, but the canvas will not.
- Canvas Rotation Active: You can turn ‘Canvas Rotation’ on by going into the menu > Preferences. This will allow you to turn the canvas using two finger gestures while you work.
- 15 Degree Increments: You can ‘lock’ the rotation angles to 15 degree increments in Preferences, or allow the canvas to turn freely.
ArtRage for iPhone
Neither the interface nor the canvas will rotate when you turn the device.
ArtRage Touch (Windows 8)
The interface will rotate as you turn the device, but the canvas will not. You can also use the Canvas Positioner to rotate the canvas. The Canvas Positioner is a floating ‘compass’ that allows you to turn, scale and move the canvas, similar to the desktop versions. Find it by going to Layers > menu button in the top right > Canvas Positioner.
Can I get a refund? I don’t want the app anymore.
The Google Play Store allows you to refund your purchase automatically within the first fifteen minutes, and we can refund purchases if you have a problem with your product (although not if you just got bored with the app), but we are unable to directly refund purchases made through GALAXY Apps or iTunes. You will need to contact the individual store support directly.
If you are having a specific issue with your app, please contact us and we will try and help.
I purchased ArtRage for Android from one app store. Can I transfer it to the other?
Unfortunately, the Google Play Store and GALAXY Apps are completely separate, and we have no way to transfer sales information.
Can I run my purchase on devices that don’t support the app store I bought it from?
Unfortunately, this isn’t possible. ArtRage app licences are tied to your app store account.
This will mostly only apply to users who purchased through GALAXY Apps (or received it free from GALAXY Gifts) and want to use ArtRage on a non-Samsung device.
Can I run my purchase on multiple devices that have the same app store account?
Yes! This is controlled by the policies and technology of each individual store, but we have no restrictions on you using the ArtRage iOS and Android apps across multiple devices.
How to Increase the Size of Your ArtRage for iPad & Android Paintings
Because ArtRage mobile editions have capped canvas sizes, you may want to create larger images to print from. The two ways to do this are to resize your finished images, or record a script and play it back in the desktop edition later. See How to Increase the Size of Your ArtRage Mobile Paintings for tips.
How can I find my ArtRage manual?
Find the manual in the Desktop Editions
You can find your ArtRage manual under the application itself by going to Help > ArtRage Manual or by pressing F1 In ArtRage 3 or 4. Press Ctrl + F1 in ArtRage 2.
Find the manual in the ArtRage for iPad App
Tap the ? symbol in ArtRage for iPad to access the iPad manual. You can find this in the bottom centre of your screen, in the canvas view. The help section is hidden under the menu button in the top right corner in the Gallery view.
We also have the ArtRage manuals online.
Can I move my ArtRage iPad paintings to a new iPad?
If you purchase a new iPad device, then you may want to continue working on your existing paintings and move some or all of your ArtRage for iPad gallery to the new tablet.
All PTG files (ArtRage’s file format) can be used in any edition of ArtRage as long as the device can handle that size canvas, so your existing paintings should work just fine on another iPad.
There are a couple of ways to do this.
Use the iPad Backup Function
If you set up the iPad Air using the same Apple account as the first iPad, then you can restore the entire contents from a backup made of the first iPad. This includes the ArtRage files.
Manually Transfer With iTunes
The other way to transfer your files is through iTunes, from one iPad to the other (or to the computer, and from there to the iPad).
There are step by step instructions here: How to access iPad paintings with iTunes
What is the PTG Extension?
ArtRage paintings all use a unique, proprietary, file type, the .PTG extension. The file type can only be opened by ArtRage and can be used across all the different editions (including the free demos and iOS versions).
The reason we use a special file type is because ArtRage needs a way to preserve all the unique traditional painting aspects of the program, such as paint thickness, canvas texture, realistic colour mixing, lighting and how the different media should interact. It also records more standard attributes, such as layers and transparency, and preserves ArtRage-specific attributes such as pinned References, tracing images and symmetry.
What does “PTG” stand for?
PTG means “Painting” (PainTinG).
The iOS editions of ArtRage are compatible with multitouch swipe and tap gestures
iPhone and iPad Gestures
Three finger zoom can be turned off in the Settings App by going to Accessibility > Zoom
- Tap and Hold : Color picker (This is turned off by default on the iPad. Turn on again via Settings > ArtRage > Tap and Hold Color Sampler)
- Two Finger Drag: move
- Two Finger Pinch/push: zoom in or out
- Two Finger Tap: reset to original zoom
- Three Finger Swipe up/down: tool size increase/decrease
- Three Finger Swipe left/right: undo/redo
- Triple Finger Tap: hide/show menu bar
iPad Only Shortcuts
- Hold and drag on the selected Tool icon to quickly select a new tool (when the tool menu is hidden)
- Tap and drag on Color Pod stores current color sample
- Tap and hold opens Color Picker menu
iPhone Only Shortcuts
- Tap on background to set color
- Hold and drag on the Tool or Color icons to quickly select from the menu options without interrupting your workflow
You can purchase and download the iPhone and iPad apps through the iTunes App Store.
iOS Device Tips
ArtRage is a processor intensive app that does a lot of work behind the scenes to generate realistic paint effects. This means that it is sensitive to situations where your iPad is using processor time on other tasks. In addition, if the OS detects that memory is low when you are using an app it may shut that app down without warning.
If you are experiencing any speed issues or crashing when using ArtRage for iPad or iPhone, it may help to clear out any parked applications and reboot your device (all versions).
How To Close Parked Apps:
Applications that you have run previously will not be automatically closed when you quit them, instead they are ‘parked’ in the background. Rebooting your device does not close these apps for you. While most apps should sit in the background without using too many system resources, it can help to close them if you are experiencing speed or crashing issues.
Here’s how you do it:
1. Double tap the Home button on the iPad/iPhone. This brings up the list of parked applications which scrolls from right to left.
2. To close an application, tap and drag upwards on its screen preview to drag the screen off the top. When the screen vanishes off the top, the app has been closed.
3. Repeat this process to close all applications then tap the small ‘home screen’ preview to return to the home screen.
iOS 6 and earlier
1. Double tap the Home button on the iPad/iPhone. This brings up the Parked Apps bar with all of the currently ‘parked’ apps listed.
4. Press the Home button twice to return to the normal home screen.
Rebooting the iPad/iPhone
- Press and hold down the Home and Power buttons.
- Keep holding them until the device shuts down (ignore the Power Off slider and keep holding the buttons, the device will shut down a couple of seconds later).
Note: Release the Home button as soon as the device powers down, as holding down the home button during reboot if you have a USB cable plugged in to your iPad causes it to go in to recovery mode.
- Press and hold the Power button until the device starts to reboot.
This clears out the device memory and gives applications a more stable base to run from.
The memory warning icon indicates that the OS has detected memory is low. That does not necessarily mean that the app is about to be shut down, rather it indicates that the OS is trying to clear up memory to let the app continue operating. If you see the memory warning appear on the toolbar, you can also quick save your painting if you are concerned about crashes.
Clear the memory warning icon and if it appears again shortly (especially directly after doing something that uses a lot of memory such as adding reference images or tracing images, or duplicating layers that have lots of paint in) we would suggest closing all parked applications and rebooting your iPad.
Compatible Pressure Sensitive Styluses: Supported Models & Troubleshooting for the old version of ArtRage for iPad
Important!This FAQ only applies to people still using ArtRage for iPad 1.6. We added support for additional models and stylus features in ArtRage for iPad 2.0. See this page for help using pressure sensitive styluses in the latest version of ArtRage for iPad
There are currently five different pressure sensitive styluses that are supported by the ArtRage for iPad app. These all use Bluetooth to connect to the iPad.
- Wacom Intuos Creative Stylus 2
- Wacom Bamboo fineline
- Wacom Intuos Creative Stylus
- TenOne Pogo Connect Stylus. The TenOne Pogo stylus also offers interchangeable brush tips.
- The Adonit Jot Touch (original) stylus is also supported by the ArtRage app, but it is not supported by iOS 7.
ArtRage does not yet have support for the Adonit Jot Touch 4 stylus.
Non-pressure sensitive styluses, such as the Sensu brush, do not require any setup or a Bluetooth connection.
Setting up ArtRage to detect a Stylus
You need to tell ArtRage which stylus you want to use so that it can initialize the appropriate system when it starts. To do this:
- Go to your iPad home screen and open the Settings app.
- Scroll down the list on the left until you see ‘ArtRage’ and tap it in the list.
- On the right you should now see product options including a ‘Bluetooth Stylus’ entry.
- Tap the stylus type (the default is No Stylus) and a list of available styluses appears.
Note: Both the Bamboo fineline and the Intuos Creative 2 use the setting “Intuos Creative”
- Tap the stylus you want to use.
- The next time you open ArtRage it will look for the indicated stylus type.
Connecting your Stylus to the iPad:
These styluses connect to your iPad using Bluetooth. In order to use them you must make sure Bluetooth is turned on in the Settings app. Each stylus follows a slightly different approach to connecting. Instructions are provided with the stylus, please refer to those for basic setup information.
TroubleshootingWacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner
If you cannot see the Bamboo fineline and the Intuos Creative 2 appearing under the Bluetooth Stylus settings, use the setting “Intuos Creative”. The Wacom styluses all connect under the same setting.
If you are having issues with the Wacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner, please make sure you have updated to version 1.6.5 of the ArtRage for iPad app, as support for these styluses was added in this version. Earlier versions will not support these devices.
Wacom Intuos Creative Stylus, Wacom Intuos Creative Stylus 2 and Wacom Bamboo fineliner
The normal process for connecting this stylus is to launch ArtRage and press the side switch on the stylus to wake it up. You can see if the connection process is working by looking at the Bluetooth symbol in the status bar of your iPad.
- If the symbol is dark grey, no stylus has been detected.
- If the symbol is white, a stylus has been detected and is connected ready to go.
- If the symbol is flashing the stylus is currently being looked for. The rocker switch on the side of the stylus should also be flashing.
In some situations the stylus may fail to connect to the iPad. This isn’t something that happens inside ArtRage, it’s happening between the iPad’s Bluetooth system and the stylus itself. If the stylus fails to connect (if the Bluetooth symbol keeps flashing and never goes solid white) you may need to close parked apps and reboot the iPad to clear out the Bluetooth system.
You can find instructions here: How to clear out parked iPad apps.
If you do this, you should also turn off the stylus while the iPad is off. To do that, unscrew the cap at the top to break the battery connection. You can then screw the cap back in to turn the stylus back on.
Touch Pressure Range:
When ArtRage is set to use a Wacom Intuos Creative Stylus in the Settings app, finger strokes will work at around 20% of full pressure so will be smaller than normal. If you are not using the stylus you can turn off detection by returning to the Settings app.
Clicking the top button on the side of the stylus will turn on Touch Rejection, which prevents any painting in the canvas without the stylus. Normal controls can still be tapped with a finger. A note will pop up letting you know that you have turned Touch Rejection on.
If you find you cannot paint with your finger, just click the top button on the side of the stylus again to turn Touch Rejection off.
TenOne Pogo Connect:
The normal process for connecting this stylus is to launch ArtRage and press the side switch on the stylus to wake it up. If the connection process works, the Bluetooth symbol on the iPad’s status bar should be lit up white.
In some situations the stylus may fail to connect to the iPad. This isn’t something that happens inside ArtRage, it’s happening between the iPad’s Bluetooth system and the stylus itself. If the stylus fails to connect (if the bluetooth symbol keeps flashing and never goes solid white) you may need to close parked apps and reboot the iPad to clear out the Bluetooth system. You can find instructions on how to do that in this forum thread: Clear iPad parked Apps
iPad App Problems
Almost all problems in the iPad app are caused by low memory. If you are seeing strange behaviour, crashes, error messages, problems exporting, problems drawing, and other difficulties on the iPad App, then you should first try closing all your parked apps.
If you do not know how to do this, then there are instructions here for the different iOS versions: How to clear out your parked apps
How to share paintings from the iPad
Can I transfer between the iPad and the desktop version of ArtRage?
You certainly can transfer to and from the iPad. The iPad has a range of export options in three image formats (JPG, PNG, PTG).
Choose the Export menu (the small arrow in the centre of the bottom menu bar) while in the gallery view to access the options.
- Send to the iPad ‘My Photos’ Folder (JPG)
- Send to iTunes (JPG or PNG)
- Email it from the iPad (JPG, PNG, PTG)
- Upload it to the internet directly by connecting to a supported app
- Submit it to DeviantART (JPG)
- Share it on Facebook (JPG)
- Export it to online storage apps: DeviantART St.ash, Dropbox, Creative Cloud (PTG, JPG, PNG)
- Print Painting (your iPad will need to be connected to a printer)
If you are trying to work on a painting across both the iPad and the desktop, you have two more options:
- Record a Script on the iPad and play it back on the computer.
- You will need to start the script recording when you are creating the painting (in the canvas settings). You can only play it back on the desktop, but you can replay it as often as you need to, and stop it at any point.
- Exporting a script will appear as an option in the Export menu if a Script is available.
- Transfer files in and out of the iPad using iTunes (You can move files onto the iPad as well with iTunes).
About the file types:
- PTG is the ArtRage proprietary file type. This file will contain all the layers, depth and paint effects from your painting. You can import a different image file to work on, but it will not have layers or any of the special effects.
- JPG is the smallest file type and the most suitable to share online. If you edit JPEGs, you will lose a small amount of quality.
- PNG is the best file type if you wish to continue editing the painting in other programs.
There is a diagram of the various export options here: Exportable File Types for the iPad
Opening PTG files in a different version of ArtRage
Yes. All versions of ArtRage, including the iPad and the Demo, create PTG files and can open and edit these. So any paintings you create in one version (e.g. the Demo) can be continued with another version (e.g. the iPad or ArtRage 4).
Note: If you import an extremely large painting to the iPad, then you may run out of memory.
Eye Symbol – Hidden Layer
If you are seeing strange eye or “sickle” symbol in the middle of your screen and are unable to paint, then you are trying to paint on a hidden layer.
You can “unhide” or delete this layer, or select a different layer by going to the Layers menu down the bottom. Look for the layer you are currently on (it will be highlighted in green) and tap the little oval symbol next to the canvas preview.
Access iPad paintings
You can find your ArtRage files in iTunes by accessing the app directly through iTunes.
- Launch iTunes.
- Connect your iPad to your computer with the USB dock cable.
- Select your iPad from the Devices list in the iTunes Library column, then click the Apps tab.
- Now scroll to the bottom of the iTunes window to see the File Sharing area.
- Select ‘ArtRage’. You will see a list of files appear in the right hand window. You can transfer files in and out of this folder.
- Your ‘Exported to iTunes’ files will appear in the list as JPEG or PNG versions.
- iTunes is currently the only way to add PTG files to the iPad.
- “Export to iTunes” simply creates a PNG or JPEG copy that you can access via iTunes, it does not actually ‘send’ it anywhere.
- There is a diagram of the various export options here: Exportable File Types from ArtRage for iPad