Frequently Asked Questions
If you are having trouble logging in to the ArtRage forums, make sure that your user name and password match those you entered when you created your forum account. You can reset your forum password by clicking the link provided on the page which is displayed after your fail to log in.
To log in to the Member Area, you will need to have created an account. If you haven’t previously done this, see Creating a Member Area Account.
If you have already created an account and are having problems logging in, make sure that you are using the same email address you originally used to create the account. If you are using the same email address, it is likely that the password being entered is incorrect. You can reset your password by using the ArtRage Member Area – Forgot Password.
If you are having trouble and the steps above don’t help, please contact us directly and we’ll be happy to assist.
If you do not already have a Member Area account you can create one on the Member Area Login page. To create an account, follow these steps:
- Click on the Create Account button to the right hand side of the Login box.
- A popup will appear asking for an email address and password. Please ensure that you enter your details carefully, the email address is required for confirming your account.
- Click the ‘Create Account’ button.
The Member Area will now send an email to the address you listed with a link that you need to click to confirm your membership. If you do not see that email arrive within a few minutes, please check any spam folder you have, but if you cannot find it there contact us and we can help you finish setting up.
Once you have confirmed your account using the link in the email you can return to the Member Area Login page and log in to access your account.
My Password is incorrect for the Artrage Member Area
Please double check that you have typed your password correctly.
Passwords are case sensitive, ensure your ‘Caps Lock’ key on the keyboard isn’t on.
Ensure that your login email address is also correct and the one you originally signed up on. If you have changed to using a new email account, you will still need to login via the old one first, then update your email details inside.
From the Member’s Area, you can reset your password via the Lost Password. Here you will need to provide your email address, which you originally signed up with. Instructions on how to reset your password will be emailed to your registered email address within a few minutes. Check the Junk Folder of your email inbox, if you haven’t received it. You will need to follow the email’s reset link and change the password after verification.
If you have problems with the reset link, then the most likely reasons that the link does not work are:
- It is not the most recent link (if you have tried more than once, make sure you have the most recent email)
- The email or browser is cutting off the last part of the link. Try copying and pasting the entire thing into your address bar (make sure it ends in your email address).
If you still get the error message and can not complete the above steps, please contact us via the ArtRage Members Support, let us know the email address of the account you were using to log in.