FAQs

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Frequently Asked Questions

ArtRage 3 Studio Pro and Artrage 4 were both available for purchase via Steam. Later versions are not available for purchase on that platform but you can still download your older software from your Steam Library.

Upgrading to Later Versions.

We provide upgrade discounts for customers who purchased ArtRage 3 Studio Pro or ArtRage 4 on Steam who want to upgrade to the current version of the product. If you own a Steam version you can claim your Upgrade Discount by following the standard steps for upgrading, which can be found here: Updating ArtRage, or Upgrading to a Newer Version of ArtRage.

Note that you will need your ArtRage Serial Number which can be located by selecting the ‘CD Key’ option to the right of the ArtRage page in your Steam Library.

Running ArtRage 4 for Steam on Windows XP.

ArtRage version 4.5 is not compatible with Windows XP but an older version of ArtRage 4 is available in the Beta branch of the product’s entry in your Steam Library. Right click on the ArtRage entry in your library list and select Properties, select the ‘Betas’ tab in the Properties window and choose the ‘XP Compatible’ entry from the beta opt in popup.

Once you have done that the older Windows XP compatible version will be downloaded.

Yes! This is controlled by the policies and technology of each individual store, but we have no restrictions on you using the ArtRage iOS and Android apps across multiple devices.

Unfortunately, this isn’t possible. ArtRage app licences are tied to your app store account.

This will mostly only apply to users who purchased through GALAXY Apps (or received it free from GALAXY Gifts) and want to use ArtRage on a non-Samsung device.

ArtRage for Windows or macOS:

When you purchase ArtRage or ArtRage Lite for Windows or macOS you receive an installer with the software product and a range of sample resources such as tool presets, sticker sheet, stencils, and more.

The software you receive does not require a Subscription – once you have paid for it you can use it for as long as you want with no further payments. We provide a free download service via the ArtRage Member Area that lets you download the installer for your product again whenever you need it if you have Registered your Serial Number there.

Updates to your version (for example, updating ArtRage 4.0 to 4.5) are provided free of charge, these usually include fixes for issues that appeared after release, and sometimes small feature updates.

Upgrades to new versions (for example upgrading ArtRage 4 to ArtRage 5) are given an upgrade discount to make the cost of the new version cheaper. These upgrades come with major feature additions.

We allow you to install ArtRage on more than one computer for your own use, so if you have a laptop and a desktop machine you can install on both from the same license.

ArtRage for iOS or Android:

When you purchase ArtRage for iOS or Android you receive the application and sample resources such as tool presets, downloaded from the store you used to make the purchase.

The App does not require a subscription and does not contain any in-App purchases so all of the features are available for use without further purchase.

If you download the Free version of ArtRage for Android (‘ArtRage Oil Painter Free’) you receive a limited feature set only, but the product does not require a purchase to use the features it provides. It does contain a ‘Purchase’ button allowing you to purchase the full version of ArtRage for Android but it does not contain advertising from other companies.

We have purchase links for all versions of ArtRage on our Buy page.

Visit that page and select the version you want ( ArtRage 5 or ArtRage Lite for Windows or macOS, ArtRage for iOS for iPad and iPhone, and ArtRage for Android if you have an Android device ). You will then be taken to the appropriate web store to make the purchase.

How to install an earlier version of ArtRage for iOS that is compatible with an older iPad 3 or other iOS device

If you are still using an older iOS version that is not supported by the latest update to the iOS app then you can still use the older versions of the app. To get the App Store to let you install an older version, you must already have the app listed as a download in your purchase history.

To install an older version for the first time try the following steps:

  • Install the app on a compatible device or iTunes on the desktop first. it will then be automatically available to your older devices.
  • Access the app from the ‘Purchased’ section of the App Store on your older device.


This should only affect users who are purchasing the app for the first time or are trying to reinstall after uninstalling the app. Anyone who already has ArtRage installed should not be affected by future updates. We do not remove older versions of ArtRage, so if you are still unable to install our app, you may need to contact Apple Support for further assistance or see their official FAQ.

Can’t install or run ArtRage Touch from the Windows App Store

If you are having problems installing or accessing ArtRage Touch, this is usually due to a licence or connection problem between your computer and the Windows App Store. Unfortunately, we can’t help directly with most of these issues, but there are a few steps that we can suggest to fix this.

Check Connection

  1. Check that your device is connected to the internet properly.
  2. If you are connecting through a proxy or have an antivirus program active, it may interfere with the connection. Try disabling it and attempting to install or run ArtRage Touch again.


Clear the Windows Store Cache

  1. Swipe in from the right edge of the screen, and then tap Search. (If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
  2. Enter run in the search box, and then tap or click Run.
  3. Enter wsreset.exe in the Run command and then tap or click OK.


Sync app licenses

If a license for an app is out of sync with the license installed on your PC, the app might not work. To sync your app licenses, follow these steps:

  1. On the Start screen, tap or click Store to open the Windows Store.
  2. Swipe in from the right edge of the screen, and then tap Settings. (If you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
  3. Tap or click App updates.
  4. Tap or click Sync licenses.


Run the Microsoft App Troubleshooter

The Microsoft App Troubleshooter is a small program that should automatically fix most common issues with the app, store or your account.

If you cannot find ArtRage when searching Samsung Apps on your device, this is because you are using an out of date version of the App store.

To Fix This:

  1. Update Samsung Apps to GALAXY Apps
  2. Restart your device
  3. ArtRage should then appear in the store

Can I get a refund? I don’t want the app anymore.

The Google Play Store allows you to refund your purchase automatically within the first fifteen minutes, and we can refund purchases if you have a problem with your product (although not if you just got bored with the app), but we are unable to directly refund purchases made through GALAXY Apps or iTunes. You will need to contact the individual store support directly.

If you are having a specific issue with your app, please contact us and we will try and help.

I purchased ArtRage for Android from one app store. Can I transfer it to the other?

Unfortunately, the Google Play Store and GALAXY Apps are completely separate, and we have no way to transfer sales information.

Can I run my purchase on devices that don’t support the app store I bought it from?

Unfortunately, this isn’t possible. ArtRage app licences are tied to your app store account.

This will mostly only apply to users who purchased through GALAXY Apps (or received it free from GALAXY Gifts) and want to use ArtRage on a non-Samsung device.

Can I run my purchase on multiple devices that have the same app store account?

Yes! This is controlled by the policies and technology of each individual store, but we have no restrictions on you using the ArtRage iOS and Android apps across multiple devices.

Do I have to pay for a subscription to use ArtRage?

Buying ArtRage is a one off purchase. We do not use a subscription model and have no plans to switch to one. Once you purchase your ArtRage licence then it is yours for life, and you can download any updates from the Member Area as needed.

You do not need to be connected to the internet to use ArtRage.

The only time you ever need to pay money again is if you wish to upgrade to an entirely different edition, when you will receive a 50% discount.

Steam Users

Steam users have the option of running ArtRage without the Steam platform.

I just bought ArtRage and I haven’t received a serial number!

If you purchased ArtRage online through our website then you should receive a purchase confirmation emailing containing a direct download link and a serial number for ArtRage from our store.

If you have purchased the desktop version, there are download links for Windows and Mac OS X and a single serial number you can use on either or both.

If you did not receive a purchase email at all or deleted it

If you do not see an email from us at all, the first thing to do is check your spam folder.

If it’s not there, then give it a couple of hours. Normally it should be received within a few minutes, but in a few rare cases the email delivery could be delayed.

However, if it was blocked from ever reaching you, or if it has since been deleted, contact us directly via our Support form. We will be able to look your purchase details up if you provide the email that you purchased with (or your postal address).

You do not need the download link in the email to install ArtRage, as you can register the serial in our Members Area and download the latest version whenever you wish.

Also See: How do I register my copy of ArtRage?

If you did not purchase ArtRage directly from us, then see How do I find out what my serial number is?

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