Frequently Asked Questions
If you want to install ArtRage on one additional computer for your own use, that is ok with us.
The purchased ArtRage serial number is for a single user, but we allow you to install ArtRage on multiple devices for your own use. This can be either Windows and/or Mac OS-X, providing you with a download installation file for each platform.
If you wish to use more computers than this, then please contact us about Bulk Licensing.
When you Unlock ArtRage you are given the option to Register it. This is done using the ArtRage Member Area. Follow these steps:
- Create a Member Area account if you do not already have one. These accounts are not automatically created when you purchase the product. For more information click here
- On the Profile page click the ‘Register’ button which is to the of the ‘Add New Product’ text.
- Enter your ArtRage Serial Number in the popup that appears. If you do not know your Serial Number, click here for information on how to find it.
- Click ‘Save’ under the Serial Number you entered.
If the page does not update to display your product, click outside the popup to dismiss it then click on the Profile link at the very top of the page, this should update to display the registered product.
Note that you only need to register the product once. Once it has been registered you do not need to repeat the process if you ever need to reinstall and unlock ArtRage again.
Where you can find your ArtRage Serial Number depends on which version you are using:
ArtRage for iOS or Android:
The iOS and Android versions of ArtRage do not require a Serial Number so you should not need one.
ArtRage for Windows / macOS:
If you have ArtRage running on your computer you can locate your Serial Number using its option in the Help Menu. If you do not have ArtRage running, where you find your Serial depends on where you purchased it:
Purchased from us:
If you purchased ArtRage from our website you would have received your 25 digit Serial Number with your purchase confirmation email. If you cannot locate it, please contact us and let us know the email address or street address you used when you made the purchase so we can confirm your details and find your Serial.
Note that if you own ArtRage 2, the Serial Number is called a ‘Registration Key’ in your email and is a 20 digit code.
Received with a Wacom or other graphics tablet or hardware:
If you received your software as part of a bundle with a Wacom or other model graphics tablet or hardware your Serial Number should have been provided by the company who manufactured the tablet. Because we do not have access to their customer systems, you will need to contact Customer Support for the company who manufactured the hardware and they should be able to help.
Purchased on Steam:
If you purchased ArtRage on Steam you can locate your Serial Number using the ‘CD Key’ option for the software in your library. To do this: Launch the Steam Client, right-click the ArtRage app under your Steam Library and then select “View CD-Key”. If desired, you can copy this serial key and register it in our member area to gain download links for the non-steam version and upgrade discounts.
ArtRage 2 from Smith Micro:
If you purchased a boxed copy of ArtRage from Smith Micro your Serial Number should be in the box. Unfortunately we do not have access to serial number records for Smith Micro customers so if you are unable to locate it you will need to contact their Customer Support line.
How do I login to the Member Area?
To login to the Member Area, you will need to have registered. To register with the Member Area:
- Go to the ArtRage Member Area or by clicking ‘Member Area’ from the ‘Community’ dropdown navigation bar on the ArtRage website.
- Click the ‘Create Account’ button and follow the instructions.
- When you have finished, the website will send you an email. Click the link in the email to confirm your registration.
You only need to do this once. Once you have registered, you can log in to the Member Area by entering your email address and the password you chose when you registered on the main page of the Member Area, and clicking the ‘Login’ button.
Please Note: Purchasing ArtRage does not automatically create a Member Area account for you. You will need to register manually if you wish to use the Member Area.
I have OSX and Windows, do I need to buy a copy for each platform?
ArtRage can be purchased for both Windows & OS X – providing you with one serial key, but two download files depending on what version you wish to use.
Your ArtRage license is for a single user, but if you wish to install on more than one platform for your own use you can register your key in the Member Area and download the installer for any of the platforms the product is available on.
My registration key / serial number is not accepted when I enter it
If you receive an error indicating that your ArtRage product key is not valid, please check the following…
Note: The serial number can also be known by some as the registration key, license code or product key, it means the same thing.
Before you can use ArtRage for the first time you will need to unlock it using your Serial Number. Your Serial Number is a 25 digit number that you should have received when you purchased the product.
If you purchased ArtRage from us online your Serial Number will be in the email that contains your product download link. If you received ArtRage on CD you will need to check the CD cover or the contents of the box it came in.
When you start ArtRage for the first time you will be presented with the Unlock Panel. If you follow the instructions on this panel, enter your Serial Number then click OK the product should be unlocked. If you enter your Serial Number and it does not work please check the number you are entering carefully to make sure there are no mistakes. If you received the number in an email you can copy it from the email and paste it in to the panel using the button provided. If that still does not work please use the ArtRage Support Page to request support.
ArtRage Studio / Studio Pro
ArtRage Studio and Studio Pro serial numbers are 25 characters long, split in to groups of 5. If your serial number is not accepted when you enter it, please make sure you have copied it correctly. You can paste it in to the Unlock panel using the button provided.
Artrage keys are 20 digits long, so if you are entering a different number of digits, check that it is being read correctly. If you are copying and pasting the registration key, make sure that you are not copying any additional spaces or additional information, just the key itself.
Common Typo Mistakes
You might have mistyped your product key. Try retyping it carefully, making sure each character is correct.
|What you see:||It could be:|
|Letter “O”||Number Zero “0”|
|Letter “I”||Number One “1”|
|Letter “S”||Number Five “5”|
|Letter “B”||Number Eight “8”|
|Letter “W”||Two Letters “V” “V”|