Frequently Asked Questions
If you cannot find ArtRage when searching Samsung Apps on your device, this is because you are using an out of date version of the App store.
To Fix This:
- Update Samsung Apps to GALAXY Apps
- Restart your device
- ArtRage should then appear in the store
Can I get a refund? I don’t want the app anymore.
The Google Play Store allows you to refund your purchase automatically within the first fifteen minutes, and we can refund purchases if you have a problem with your product (although not if you just got bored with the app), but we are unable to directly refund purchases made through GALAXY Apps or iTunes. You will need to contact the individual store support directly.
If you are having a specific issue with your app, please contact us and we will try and help.
I purchased ArtRage for Android from one app store. Can I transfer it to the other?
Unfortunately, the Google Play Store and GALAXY Apps are completely separate, and we have no way to transfer sales information.
Can I run my purchase on devices that don’t support the app store I bought it from?
Unfortunately, this isn’t possible. ArtRage app licences are tied to your app store account.
This will mostly only apply to users who purchased through GALAXY Apps (or received it free from GALAXY Gifts) and want to use ArtRage on a non-Samsung device.
Can I run my purchase on multiple devices that have the same app store account?
Yes! This is controlled by the policies and technology of each individual store, but we have no restrictions on you using the ArtRage iOS and Android apps across multiple devices.