Frequently Asked Questions
Your ArtRage paintings on Android devices are not saved inside the app itself. They are located separately in the /ArtRagePaintings folder on your device, just like photos or documents.
This means that you can freely access this folder and copy files in and out of it. The ArtRage Gallery will scan this folder when the app starts up and load any PTG files inside it.
If you need to reset your ArtRage app data or cache in the Application Manager, this will not affect your paintings. The app data only affects your personal ‘set up’ inside the app (e.g. licence, last used canvas size, unsaved work), not any of the files you create in it.
Note: This is NOT the case for iOS apps, which require all data to be saved as part of the app itself. Deleting the data or app on the iPad or iPhone will also delete all the ArtRage paintings. If you need to move a large gallery off your iPad, please see this tutorial.
My images are not recognised by the computer when I export by email
If you export a JPEG, PNG, or PTG file by email from your iPad app and the computer cannot recognise or open it properly, check the file name of the image that was sent as an attachment.
We have seen cases where the email app strips the file format from the name when attaching the file, so your computer cannot recognise what kind of file it is and doesn’t know how to open it. It isn’t our app doing it, so we can’t fix it.
This is easy to fix. If your attached file is just called “Painting”, with no file type (e.g. “Painting.jpg” or “Painting.ptg”), then just save the image to your computer and manually rename it to add the file type extension to the name.
Which export file types support layers?While ArtRage’s PTG format fully supports layers, the only file type that will also support layers when exported is PSD (Photoshop). All other file types will flatten the painting down to a single layer when exported.
What image formats does ArtRage use?ArtRage uses the custom file type “PTG”, and all paintings will be saved in this format. It’s always a good idea to keep a copy of your work in Artrage painting format (PTG), as this format supports layers, paint thickness, paint wetness and so on. However you can also import and export your work as other standard image types.
To save a painting in a non-PTG format, go to File > Export as Image (ArtRage 2) or File > Export Image File (ArtRage 3 & later), then select the format you wish to use.
To load a non-PTG file as a new painting or as a new layer in an existing painting, go to File > Import Image File or Import Image File to Layer.