Frequently Asked Questions
Normally you should only need to enter your serial number the first time you launch ArtRage. However, if it happens repeatedly, this means that something is preventing ArtRage from storing its serial number information.
Launching ArtRage as an administrator should correct this. Browse to your version ArtRage in the start menu and right click it, then choose ‘Run as Administrator’ from the menu. On Windows 8 or later you may need to select ‘More’, before selecting ‘Run as Administrator’.
ArtRage should then launch and ask for your serial number. Enter it, click OK then quit ArtRage and start it again. It should now start without asking for your serial number.
When you Unlock ArtRage you are given the option to Register it. This is done using the ArtRage Member Area. Follow these steps:
- Create a Member Area account if you do not already have one. These accounts are not automatically created when you purchase the product. For more information click here
- On the Profile page click the ‘Register’ button which is to the of the ‘Add New Product’ text.
- Enter your ArtRage Serial Number in the popup that appears. If you do not know your Serial Number, click here for information on how to find it.
- Click ‘Save’ under the Serial Number you entered.
If the page does not update to display your product, click outside the popup to dismiss it then click on the Profile link at the very top of the page, this should update to display the registered product.
Note that you only need to register the product once. Once it has been registered you do not need to repeat the process if you ever need to reinstall and unlock ArtRage again.
Where you can find your ArtRage Serial Number depends on which version you are using:
ArtRage for iOS or Android:
The iOS and Android versions of ArtRage do not require a Serial Number so you should not need one.
ArtRage for Windows / macOS:
If you have ArtRage running on your computer you can locate your Serial Number using its option in the Help Menu. If you do not have ArtRage running, where you find your Serial depends on where you purchased it:
Purchased from us:
If you purchased ArtRage from our website you would have received your 25 digit Serial Number with your purchase confirmation email. If you cannot locate it, please contact us and let us know the email address or street address you used when you made the purchase so we can confirm your details and find your Serial.
Note that if you own ArtRage 2, the Serial Number is called a ‘Registration Key’ in your email and is a 20 digit code.
Received with a Wacom or other graphics tablet or hardware:
If you received your software as part of a bundle with a Wacom or other model graphics tablet or hardware your Serial Number should have been provided by the company who manufactured the tablet. Because we do not have access to their customer systems, you will need to contact Customer Support for the company who manufactured the hardware and they should be able to help.
Purchased on Steam:
If you purchased ArtRage on Steam you can locate your Serial Number using the ‘CD Key’ option for the software in your library. To do this: Launch the Steam Client, right-click the ArtRage app under your Steam Library and then select “View CD-Key”. If desired, you can copy this serial key and register it in our member area to gain download links for the non-steam version and upgrade discounts.
ArtRage 2 from Smith Micro:
If you purchased a boxed copy of ArtRage from Smith Micro your Serial Number should be in the box. Unfortunately we do not have access to serial number records for Smith Micro customers so if you are unable to locate it you will need to contact their Customer Support line.
If you got ArtRage Lite as a free download with your Wacom Intuos Draw tablet, Wacom has changed their registration process and no longer emails the serial out. You should be able to view your ArtRage serial by logging back into their website and looking in the ‘My Library’ section. If you’re having problems following the steps, see this Wacom registration guide.
If you can’t find it, contact Wacom support and they should be able to help you (unfortunately, we don’t have access to your account with Wacom). If you have used up your downloads, or need to switch from Windows to Mac OSX (or vice versa), just register your serial in our member area to download your software as needed.
We recommend using our ArtRage 4 demo until you get everything sorted.
I just bought ArtRage and I haven’t received a serial number!
If you purchased ArtRage online through our website then you should receive a purchase confirmation emailing containing a direct download link and a serial number for ArtRage from our store.
If you have purchased the desktop version, there are download links for Windows and Mac OS X and a single serial number you can use on either or both.
If you did not receive a purchase email at all or deleted it
If you do not see an email from us at all, the first thing to do is check your spam folder.
If it’s not there, then give it a couple of hours. Normally it should be received within a few minutes, but in a few rare cases the email delivery could be delayed.
However, if it was blocked from ever reaching you, or if it has since been deleted, contact us directly via our Support form. We will be able to look your purchase details up if you provide the email that you purchased with (or your postal address).
You do not need the download link in the email to install ArtRage, as you can register the serial in our Members Area and download the latest version whenever you wish.
Also See: How do I register my copy of ArtRage?
If you did not purchase ArtRage directly from us, then see How do I find out what my serial number is?
I have OSX and Windows, do I need to buy a copy for each platform?
ArtRage can be purchased for both Windows & OS X – providing you with one serial key, but two download files depending on what version you wish to use.
Your ArtRage license is for a single user, but if you wish to install on more than one platform for your own use you can register your key in the Member Area and download the installer for any of the platforms the product is available on.
My registration key / serial number is not accepted when I enter it
If you receive an error indicating that your ArtRage product key is not valid, please check the following…
Note: The serial number can also be known by some as the registration key, license code or product key, it means the same thing.
Before you can use ArtRage for the first time you will need to unlock it using your Serial Number. Your Serial Number is a 25 digit number that you should have received when you purchased the product.
If you purchased ArtRage from us online your Serial Number will be in the email that contains your product download link. If you received ArtRage on CD you will need to check the CD cover or the contents of the box it came in.
When you start ArtRage for the first time you will be presented with the Unlock Panel. If you follow the instructions on this panel, enter your Serial Number then click OK the product should be unlocked. If you enter your Serial Number and it does not work please check the number you are entering carefully to make sure there are no mistakes. If you received the number in an email you can copy it from the email and paste it in to the panel using the button provided. If that still does not work please use the ArtRage Support Page to request support.
ArtRage Studio / Studio Pro
ArtRage Studio and Studio Pro serial numbers are 25 characters long, split in to groups of 5. If your serial number is not accepted when you enter it, please make sure you have copied it correctly. You can paste it in to the Unlock panel using the button provided.
Artrage keys are 20 digits long, so if you are entering a different number of digits, check that it is being read correctly. If you are copying and pasting the registration key, make sure that you are not copying any additional spaces or additional information, just the key itself.
Common Typo Mistakes
You might have mistyped your product key. Try retyping it carefully, making sure each character is correct.
|What you see:||It could be:|
|Letter “O”||Number Zero “0”|
|Letter “I”||Number One “1”|
|Letter “S”||Number Five “5”|
|Letter “B”||Number Eight “8”|
|Letter “W”||Two Letters “V” “V”|