Frequently Asked Questions
ArtRage 3 Studio Pro and Artrage 4 were both available for purchase via Steam. Later versions are not available for purchase on that platform but you can still download your older software from your Steam Library.
Upgrading to Later Versions.
We provide upgrade discounts for customers who purchased ArtRage 3 Studio Pro or ArtRage 4 on Steam who want to upgrade to the current version of the product. If you own a Steam version you can claim your Upgrade Discount by following the standard steps for upgrading, which can be found here: Updating ArtRage, or Upgrading to a Newer Version of ArtRage.
Note that you will need your ArtRage Serial Number which can be located by selecting the ‘CD Key’ option to the right of the ArtRage page in your Steam Library.
Running ArtRage 4 for Steam on Windows XP.
ArtRage version 4.5 is not compatible with Windows XP but an older version of ArtRage 4 is available in the Beta branch of the product’s entry in your Steam Library. Right click on the ArtRage entry in your library list and select Properties, select the ‘Betas’ tab in the Properties window and choose the ‘XP Compatible’ entry from the beta opt in popup.
Once you have done that the older Windows XP compatible version will be downloaded.
Where you can find your ArtRage Serial Number depends on which version you are using:
ArtRage for iOS or Android:
The iOS and Android versions of ArtRage do not require a Serial Number so you should not need one.
ArtRage for Windows / macOS:
If you have ArtRage running on your computer you can locate your Serial Number using its option in the Help Menu. If you do not have ArtRage running, where you find your Serial depends on where you purchased it:
Purchased from us:
If you purchased ArtRage from our website you would have received your 25 digit Serial Number with your purchase confirmation email. If you cannot locate it, please contact us and let us know the email address or street address you used when you made the purchase so we can confirm your details and find your Serial.
Note that if you own ArtRage 2, the Serial Number is called a ‘Registration Key’ in your email and is a 20 digit code.
Received with a Wacom or other graphics tablet or hardware:
If you received your software as part of a bundle with a Wacom or other model graphics tablet or hardware your Serial Number should have been provided by the company who manufactured the tablet. Because we do not have access to their customer systems, you will need to contact Customer Support for the company who manufactured the hardware and they should be able to help.
Purchased on Steam:
If you purchased ArtRage on Steam you can locate your Serial Number using the ‘CD Key’ option for the software in your library. To do this: Launch the Steam Client, right-click the ArtRage app under your Steam Library and then select “View CD-Key”. If desired, you can copy this serial key and register it in our member area to gain download links for the non-steam version and upgrade discounts.
ArtRage 2 from Smith Micro:
If you purchased a boxed copy of ArtRage from Smith Micro your Serial Number should be in the box. Unfortunately we do not have access to serial number records for Smith Micro customers so if you are unable to locate it you will need to contact their Customer Support line.
How can I use ArtRage 4 on Windows XP?ArtRage 4.5 does not support Windows XP. We have shifted the older ArtRage 4.0 build to an optional WinXP branch that you can find by following the steps below. This will allow you to continue to work with the XP compatible version.
To sign up to the WinXP option:
- Go to your Steam Library
- Right click on ArtRage 4
- Go to Properties
- Go to the Beta tab
- Opt into the WinXP Branch
I can’t preview the thumbnails for my files with my Steam installation of ArtRage?Because ArtRage uses a unique file format, normal operating systems cannot display the thumbnail image when browsing the files in folders. Normally, there is a special thumbnail viewing program installed as part of ArtRage, but it isn’t possible to include this with Steam installations for Windows operating systems.
Instead, you can download the free demo and take advantage of the thumbnail viewer that is installed along with it.
Does ArtRage use Digital Rights Management or use any kind of background services?
The desktop versions of ArtRage do not use DRM, or run any kind of background services. There is no additional software installed, and there are no ads. Once you have successfully installed ArtRage, you do not need an internet connection at all (other than to check for updates. You can ignore this, or even turn it off entirely and check the forums yourself). We do recommend installing updates, however, as they tend to be important fixes or useful new features (see the update histories here).
The iOS apps are linked to your iTunes account and Apple profiles. They do not have any adware or other background services and are purely art apps.
You may install ArtRage on an additional computer for your own use. If you own two computers, upgrade to a new one, or want to temporarily use it elsewhere, then all you have to do is install, enter your serial number, and start drawing.
If you wish to use ArtRage on more computers, contact us for bulk and educational licencing options.
We also recommend uninstalling ArtRage when giving away computers as it is very easy to find the serial number. This could lead to problems for you later if someone else registers it before you do (preventing you from accessing updates), or causes it to be locked.
Registering your serial in the Member Area is optional but recommended.
DRM in the Steam Editions
ArtRage Studio Pro did include DRM when it was originally released on Steam. This was removed in later updates and entirely in ArtRage 4.
It was originally there to allow ArtRage to run through the Steam platform without needing a serial number. The DRM-free version requires users to enter a serial number the first time they launch ArtRage.
This also made it possible to launch ArtRage without the Steam platform.
Problems launching ArtRage through Steam
If you are having problems running the Steam version of ArtRage, then there are a couple of common issues that are likely to be to blame.
1. Verify the local file cache:
Locate ArtRage in the Library (under ‘All Software’, ‘All Games’ is selected by default and it’s not listed there). Right click it and select Properties, then select the Local Files tab. On the Local Files page, click ‘Verify Integrity of Application Cache’.
That should check to make sure that the files are all valid.
2. Try turning off the Steam Community options for the app:
Sometimes launching from Steam (which creates a virtual shared disk for their SteamCloud system) has been known to cause crashes in a variety of apps.
To turn this off for ArtRage…
Locate ArtRage in the Library as above, right click it and select Properties. On the General page, turn off ‘Enable Steam Community In-Game’. This tells Steam not to try launching special services when the app is launched.
If you are still having problems, try launching ArtRage without Steam.
Launching ArtRage as a standalone program
If you bought ArtRage through Steam and would like to run it without opening Steam, then you are able to do this by browsing directly to the ArtRage program file.
ArtRage does not use DRM and does not need an active internet connection.
To use ArtRage with the Steam client closed all you need to do is locate the application on disk and launch it directly.
To locate the ArtRage file
- Locate ArtRage in the Library (under ‘All Software’; ‘All Games’ is selected by default and it’s not listed there).
- Right click and select Properties, then select the Local Files tab.
- On the Local Files page, click Browse Local Files. This opens up the folder ArtRage is in. You can now close Steam.
- Double click the ArtRage.exe file and the app will launch.
- To run ArtRage without Steam every time, create a shortcut to this file from the folder.
- Do not make a shortcut using the Steam option to create a desktop shortcut – That shortcut will launch Steam when you use it.
- The first time you launch the product you will be asked to enter your serial number, subsequent launches should not require this.
Note: Earlier versions of ArtRage Studio Pro on Steam used DRM. It was removed in later updates.