FAQs

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Frequently Asked Questions

If when you try to paint, nothing is visible:

  • Check the current selected colour at the bottom right and make sure that it’s not set to white.
  • If you are using your finger, if you have previously set the app to use only a stylus, this could be the cause. Check your stylus preferences.

If when you try to paint, you see an eye icon appear, this indicates that the layer you are trying to paint on is hidden. Open the layer panel, and for the currently selected layer which is shown with a green highlight, tap the closed eye icon. This will show the layer contents and allow you to paint.

Yes! ArtRage for iOS supports the Pressure and Tilt features of the Apple Pencil stylus on compatible devices.

If you are experiencing problems with ArtRage not reacting to the pressure of you strokes or not painting at all when using a stylus please follow the troubleshooting steps below. For any other problem please Contact us and we’d be happy to help.

Checking ArtRage Input Settings for Stylus Type.

ArtRage supports two different types of tablet input on Windows: The older ‘Wintab’ standard, and the newer ‘Realtime Stylus’ standard. In many cases where the stylus is not producing pressure changes or is not producing paint at all having support for both of these turned on at once can be the cause, so they can be turned off independently.

Follow these steps to change ArtRage input settings:

  1. Open the ArtRage Preferences panel from the Edit menu and locate the ‘Input’ section.
  2. Make sure ‘Use Wintab’ is turned on and ‘Use Realtime Stylus’ is turned off.
  3. Click OK and restart ArtRage.
  4. If the problem persists, return to the Preferences panel and turn ‘Use Wintab’ off, and turn ‘Use Realtime Stylus’ on.
  5. Click OK and restart ArtRage.

This tests whether the problem was caused by ArtRage incorrectly handling information when both standards were supported. If it does not solve the problem, please do the following:

  1. Make sure that any drivers for your tablet are up to date.
  2. Contact us and let us know what version of Windows you are using, what type of input device you are using, and exactly what the problem is.

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