Frequently Asked Questions
ArtRage supports the two common driver standards for Windows, WinTab and RealTime Stylus. This are the programs that ensure the tablet or touchscreen works properly with ArtRage, allowing you to draw with it.
ArtRage also supports the ‘Precise Tablet’ setting: a high resolution input mode that creates more precise strokes.
Normally, Wintab is supported by desktop-based graphics tablets like the Intuos range, and RealTime Stylus is supported by touchscreen devices. However, it is possible for a specific device to be using the other kind of driver, or to be sending bad data that tells ArtRage it supports Precise Tablet mode, or the opposite tablet driver.
If you are seeing issues with the tablet drivers (e.g. pressure issues, freezes, trouble drawing properly, lag, crashes), the first step is to change the input settings in ArtRage. Sometimes ArtRage is getting conflicting information and only a certain combination of options will work.
Open ArtRage and go to Edit > ArtRage Preferences > Input Settings.
- Make sure that Wintab is ON and Precise Tablet and RealTime Stylus are turned OFF.
- Restart ArtRage and test.
- If that doesn’t help, turn Wintab OFF and RealTime Stylus ON
- Restart ArtRage and test
We also recommend disabling the Windows Ink setting if you are seeing problems, as it can interfere with other programs.
- Go to Start > Wacom Tablet > Wacom Tablet Properties > Mapping tab
- Uncheck “Use Windows Ink” in the bottom left corner
If you are seeing strange behaviour with the menus, or can only use the menus and not draw on the canvas, or are seeing strange zooming, ‘right click’, or unexplainable behaviours, check Press & Hold for Right Click. This is a tablet and touch input setting that can conflict with tablet drivers and software in strange ways.
- Go to your Control Panel > Pen and Touch > Change touch input settings
- Disable or enable ‘press and hold’ (whichever it currently is, change it)
If you are still seeing problems after this, you should:
- Check that your tablet drivers are up to date
- See if the same problems appear when only using a mouse or in Safe Mode or with your tablet driver disabled (if they do, it probably isn’t the tablet driver)
- Contact us for help troubleshooting the problem.