Frequently Asked Questions
If you are using a older version of ArtRage 2, which came with a Wacom tablet, you may see this error message upon launching the app. Downloading and installing the latest version of Wacom’s tablet software should correct this. We also recommend downloading and installing the latest version of ArtRage 2 ( 2.5.20 ) from our Member Area to correct this.
If you got ArtRage Lite as a free download with your Wacom Intuos Draw tablet, Wacom has changed their registration process and no longer emails the serial out. You should be able to view your ArtRage serial by logging back into their website and looking in the ‘My Library’ section. If you’re having problems following the steps, see this Wacom registration guide.
If you can’t find it, contact Wacom support and they should be able to help you (unfortunately, we don’t have access to your account with Wacom). If you have used up your downloads, or need to switch from Windows to Mac OSX (or vice versa), just register your serial in our member area to download your software as needed.
We recommend using our ArtRage 4 demo until you get everything sorted.
If you’re seeing strange crashes in Windows 10 when you zoom, rotate, or interact with menus (or other random movements of your stylus or touch gestures) then the culprit is probably Press & Hold for Right Click. This is a tablet and touch input setting that can conflict with tablet drivers and software in strange ways.
- Go to your Control Panel > Pen and Touch > Change touch input settings
- Disable or enable ‘press and hold’ (whichever it currently is, change it)
This feature has also caused strange zooming or ‘right clicking’ behaviour with older Wacom drivers and previous versions of Windows.
If you are using ArtRage 3 Studio/Studio Pro and are seeing crashes, this might be due to an incompatible feature that you can disable: ArtRage memory crashes on Windows 10
Where do I get my serial number for my Wacom tablet?
Wacom bundles ArtRage in two different ways: CD-ROM or software download.
If it was on a CD, then the serial number should be printed on the CD case.
If ArtRage was included as a software download, then there should be a Software Bundle Download Code printed somewhere on the packaging. If you bought an Intuos Draw, see ArtRage Lite – Wacom Users for help locating your SBD code. You would register this code at www.wacom.com, which will then unlock your software downloads and serial numbers.
An email should be automatically generated, containing your ArtRage serial number (it may also be called a registration code or license key), as well as access to your download of ArtRage. You should also be able to log back in at Wacom and view your serial number again.
Once you have your serial number, you can register it in the Member Area and download the latest version of ArtRage directly from us if you wish.
If you are having problems registering with Wacom, then you should contact Wacom support for assistance as we cannot help directly with their registration process.