Frequently Asked Questions
If you’re seeing strange crashes in Windows 10 when you zoom, rotate, or interact with menus (or other random movements of your stylus or touch gestures) then the culprit is probably Press & Hold for Right Click. This is a tablet and touch input setting that can conflict with tablet drivers and software in strange ways.
- Go to your Control Panel > Pen and Touch > Change touch input settings
- Disable or enable ‘press and hold’ (whichever it currently is, change it)
This feature has also caused strange zooming or ‘right clicking’ behaviour with older Wacom drivers and previous versions of Windows.
If you are using ArtRage 3 Studio/Studio Pro and are seeing crashes, this might be due to an incompatible feature that you can disable: ArtRage memory crashes on Windows 10
If you can’t open your ArtRage Touch painting files, they are probably too large for the app. There is an issue with some devices with larger screen resolutions overriding the canvas size defaults – basically, they have created paintings too large for the app to re-open.
If you have a licence for a desktop version of ArtRage, then just install that on your Surface Pro (or other device), open them, and change them to be 2048×2048 pixels or less and it should solve it. The free demo will work as well, but it will save the files as much smaller paintings (maximum size is 1280×1024).
If you keep an eye on the canvas size when creating new paintings, you can manually change it down to 2048 pixels or less for width and height and avoid this problem.
If you are experiencing regular crashes in Windows 10, this is probably due to a known compatibility issue with the multithreading feature. Windows 10 changed this system entirely, so it will no longer work properly in certain versions of ArtRage.
Multithreading allows ArtRage to handle multiple processes at once, so turning it off may cause some slowdowns at larger sizes, but it shouldn’t make too much difference. This feature doesn’t exist in ArtRage 2.
To prevent the crashes in ArtRage 3 Studio or Studio Pro:
Disable multithreading in Edit > ArtRage Preferences
To prevent the crashes in ArtRage 4:
Update to the latest version of ArtRage 4, which is fully compatible with Windows 10.
If you are still seeing crashes when you use menus, gestures, or stylus buttons, see ArtRage crashes with touch or stylus movements on Windows 10