Frequently Asked Questions
Blurry or wrong resolution interface in ArtRage on Windows 10
If your ArtRage Lite or ArtRage 5 interface is blurry or too large, and creates a new canvas at the wrong resolution, this is usually due to the magnification option in the display settings in Windows 10. You can fix this by telling ArtRage to ignore the custom display settings.
To stop Windows 10 applying a different magnification to ArtRage and reset the interface back to normal:
- Go to the ArtRage.exe file
- Either right click on the ArtRage shortcut and choose ‘More > Open File Location’
- Or browse to C:\Program Files\Ambient Design\ArtRage 5/Lite)
- Right click on ArtRage.exe or ArtRage Lite.exe and choose Properties.
- Go to the ‘Compatibility‘ tab and select ‘Override high DPI scaling behaviour‘
- Make sure that ‘Scaling performed by‘ is set to ‘Application‘.
ArtRage will then ignore the magnification options and calculate interface size based only on your monitor resolution.
Note: High definition support is something we are working on, but we do not have an estimated release time for yet.
If you can’t open your ArtRage Touch painting files, they are probably too large for the app. There is an issue with some devices with larger screen resolutions overriding the canvas size defaults – basically, they have created paintings too large for the app to re-open.
If you have a licence for a desktop version of ArtRage, then just install that on your Surface Pro (or other device), open them, and change them to be 2048×2048 pixels or less and it should solve it. The free demo will work as well, but it will save the files as much smaller paintings (maximum size is 1280×1024).
If you keep an eye on the canvas size when creating new paintings, you can manually change it down to 2048 pixels or less for width and height and avoid this problem.
ArtRage supports the two common driver standards for Windows, WinTab and RealTime Stylus. This are the programs that ensure the tablet or touchscreen works properly with ArtRage, allowing you to draw with it.
ArtRage also supports the ‘Precise Tablet’ setting: a high resolution input mode that creates more precise strokes.
Normally, Wintab is supported by desktop-based graphics tablets like the Intuos range, and RealTime Stylus is supported by touchscreen devices. However, it is possible for a specific device to be using the other kind of driver, or to be sending bad data that tells ArtRage it supports Precise Tablet mode, or the opposite tablet driver.
If you are seeing issues with the tablet drivers (e.g. pressure issues, freezes, trouble drawing properly, lag, crashes), the first step is to change the input settings in ArtRage. Sometimes ArtRage is getting conflicting information and only a certain combination of options will work.
Open ArtRage and go to Edit > ArtRage Preferences > Input Settings.
- Make sure that Wintab is ON and Precise Tablet and RealTime Stylus are turned OFF.
- Restart ArtRage and test.
- If that doesn’t help, turn Wintab OFF and RealTime Stylus ON
- Restart ArtRage and test
We also recommend disabling the Windows Ink setting if you are seeing problems, as it can interfere with other programs.
- Go to Start > Wacom Tablet > Wacom Tablet Properties > Mapping tab
- Uncheck “Use Windows Ink” in the bottom left corner
If you are seeing strange behaviour with the menus, or can only use the menus and not draw on the canvas, or are seeing strange zooming, ‘right click’, or unexplainable behaviours, check Press & Hold for Right Click. This is a tablet and touch input setting that can conflict with tablet drivers and software in strange ways.
- Go to your Control Panel > Pen and Touch > Change touch input settings
- Disable or enable ‘press and hold’ (whichever it currently is, change it)
If you are still seeing problems after this, you should:
- Check that your tablet drivers are up to date
- See if the same problems appear when only using a mouse or in Safe Mode or with your tablet driver disabled (if they do, it probably isn’t the tablet driver)
- Contact us for help troubleshooting the problem.
I can’t preview the thumbnails for my files with my Steam installation of ArtRage?Because ArtRage uses a unique file format, normal operating systems cannot display the thumbnail image when browsing the files in folders. Normally, there is a special thumbnail viewing program installed as part of ArtRage, but it isn’t possible to include this with Steam installations for Windows operating systems.
Instead, you can download the free demo and take advantage of the thumbnail viewer that is installed along with it.
What devices and operating systems does ArtRage work with?
ArtRage is compatible with wide range of devices, as well as iOS, Android, Windows and Mac operating systems. While we try and ensure that ArtRage will work with as many systems as possible, some older operating systems will not work with newer editions of ArtRage.
You can see a full overview here: ArtRage Supported Platforms & Devices
I know the model. Can I just ask you if it will work with ArtRage?
Unfortunately we can’t give you a guaranteed answer to every possible device, as we may never have had a chance to use it, or the software may have changed at some point.
If you’re looking at a very specific device, your best bet is probably just asking the forums and see if anyone else has used it successfully.
If you get the opportunity to try the device out, we strongly recommend downloading the ArtRage demo and testing that first.
ArtRage as Bundled Software
ArtRage comes along with the purchase of a number of devices, such as Wacom tablets, Surface Pro Tablets, Adesso Cybertablets and Sony VAIO laptops. We do not have direct control over how ArtRage is packaged, or which the specific devices the retailer bundles ArtRage with, but all the possible devices are fully compatible with ArtRage (barring unusual software configurations, bugs, or out of date drivers). You can learn more about ArtRage as bundled software here.
Does ArtRage 4.5 Support Windows XP?
No. Unfortunately, Windows XP support had to be dropped in the 4.5 update, as it was not capable of supporting certain upgraded features. ArtRage 4.5 supports Vista, Windows 7, Windows 8/8.1, and Windows 10 (as well as Mac OS 10.6 and later).
Microsoft provided support for Windows XP for the past 12 years. However, as of April 8, 2014, support and updates for Windows XP are no longer available. Accordingly later hardware/software features also become unsupported that is used in ArtRage 4.5, however we will still provide you with a different copy that will work with Windows XP due to this reason.
We have a download of the last supported version, ArtRage 4.0.6, available in the Member Area.
If you own an ArtRage 4.5 licence, you can register the serial there and choose to download the older version instead. You are then also able to download ArtRage 4.5, if you upgrade to a supported Operating System (such as Windows 7, 8/8.1, or 10).
This option will also be available for Steam users through Steam.
Can’t install on Windows and getting “Disk1.cab has an invalid digital signature”
If you are getting the following error:
A file that is required cannot be installed because the cabinet file C:\Documents and Settings\…\Application Data\Ambient Design\ArtRage Studio Pro\install\disk1.cab has an invalid digital signature. This may indicate that the cabinet file is corrupt.
This is usually a Windows XP issue and has been occurring with increasing frequency since Microsoft stopped supporting this operating system, but also appears on later versions of Windows.
It is due to either the relevant digital certificates not being installed on your computer or a deeper problem on your system. Unfortunately the certificate and verification system are entirely handled by Microsoft, so we cannot help you fix this problem directly.
How to install ArtRage when you get this error
Option 1: Copy the ArtRage files from another computer
The easiest way around it is generally to download ArtRage on a different computer, then save the file to a USB drive and use that to copy it to the computer that you want to install ArtRage to.
You can either install directly to a USB (choosing a location is an option during the install process) or install normally and then find the files by going to:
C: Drive > Program Files (or Program Files (x86) – it can be installed under either) > Ambient Design > ArtRage [Edition Name/Number]
Copy the entire folder and transfer it to the computer that you want ArtRage on.
Option 2: Turn off digital signature checking
The core of the problem is that your Windows installation is unable to contact the certificate provider that can verify the installer’s security certificate. This can happen for a number of reasons and it can be really hard to track down the cause. There are two things that you can try easily that may help:
If your Windows XP machine is unable to connect to the internet, Windows cannot verify the validity of the digital signature in the file. Make sure your machine can connect.
Windows requires that secure installers be verified before installation, which in turn requires that the OS is able to talk to the certificate provider to double check the certificate in the installer file. If your XP machine is unable to connect to the internet, or unable to contact the certificate provider, Windows will generate the error you see.
You can tell Windows not to check the digital signature of the file by turning on ‘Allow software to run or install even if the signature is invalid’ in the Internet Options section of your Control Panel or from Internet Explorer.
- Locate the Internet Options panel which is either in your Control Panel or accessible from Internet Explorer.
- Select the Advanced tab and scroll down the list of advanced options until you find the Security section.
- Look for an item called (or similar to) ‘Allow software to run or install even if the signature is invalid’. Turn that ON.
- Okay the panel.
What this does is tell Windows that the certificate of an application doesn’t need to be checked before installation. This can fix the problem you see, but in some cases Windows ignores that option and checks anyway.
Important: Turning off that option reduces your computer security – If it works for installing ArtRage you may want to turn it back on afterwards.
Option 3: Install the digital signature manually
It is also possible to manually install a verification certificate to allow Windows to verify the file offline, but this is quite complex. You would have to download or copy the certificate from elsewhere to do this.
This option is a lot more complicated and varies with each individual computer, so we may not be able to help directly. You need to:
- Find the certificate number in the error message (they are all different)
- Search online for the file to download (it may be available on Microsoft’s websites somewhere. If not, you will have to use your own judgement – people with the same problem may have shared it. Please be cautious when downloading mystery files from the internet).
Once you have located the correct file, see this articles for step by step assistance installing it to your computer:
Once you’ve updated your certificate, you should be able to run the ArtRage installer normally.
Serial number asked for every launch
Some Windows users have reported that every time they start ArtRage they are prompted to enter their Serial Number. This problem indicates that the application is not being given permission by the operating system to store the serial number in the Registry after it is entered.
To solve the problem, you need to launch ArtRage ‘as Administrator’ once and enter the Serial Number, this allows the application to store the number and it won’t ask for it again when you launch it normally.
How you do this depends on the version of Windows you are using:
To launch ArtRage as Administrator:
- Locate the ArtRage executable file ( ArtRage.exe , ArtRage Studio Pro.exe or ArtRage Studio.exe). This is generally found in c:\Program Files (x86)\Ambient Design\.
- Right click the .exe file and choose to Open as Administrator (the exact wording varies depending on your version of Windows).
- ArtRage will now launch and ask for your Serial Number. Enter it and click OK.
- Quit ArtRage and launch it normally. It should start without asking for your serial.
Note that the “Before Windows 8” instructions may work on Windows 8 if you are using Desktop Mode to right click on the ArtRage executable. If you are using the ‘Metro’ screen however, you will need to follow these instructions:
- Open the Start screen (press the Windows button on the device, or your keyboard).
- Start typing ‘ArtRage’ on the start screen to search for it.
- When it appears, right click on the application and look for the ‘Advanced’ option.
- Click on Advanced then select the Run as Administrator option.
If you still have problems: Please contact us via the Support Page for assistance. When you contact us, let us know that you tried these steps, and which version of Windows you are using.
I have OSX and Windows, do I need to buy a copy for each platform?
ArtRage can be purchased for both Windows & OS X – providing you with one serial key, but two download files depending on what version you wish to use.
Your ArtRage license is for a single user, but if you wish to install on more than one platform for your own use you can register your key in the Member Area and download the installer for any of the platforms the product is available on.