Wacom serial email was in Chinese or another foreign language

If the registration email was in Chinese or another foreign language

When you register your tablet with Wacom, you should be sent an email containing the ArtRage serial number and download instructions. If you were sent an email that wasn’t in English, then you have probably bought a tablet intended for an overseas market, and this meant that Wacom automatically sent you a non-English email. You will need to contact Wacom support directly to get them to help with this.

However, you may be able find the ArtRage serial number in the email by scanning for a series of capitalised letters and numbers.

ArtRage 2 will be 20 digits in this format: XXXXXXXXXXXXXXXXXXXXXX

ArtRage 3 and ArtRage Lite will be 25 digits in this format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

Once you have it, you should be able to enter it into ArtRage with no further problems, and start using the program. If you still need to download ArtRage and can’t find a download link in the email, you can download the program from http://members.artrage.com

If you can’t find it, you should be able to view it in the downloads section of your Wacom account. If not, contact Wacom support.

Note: You may find that you have a Chinese edition of ArtRage as well, in which case, we can help with that. If you register it in our member area, and let us know, we can change your licence so that you can download an English version at http://members.artrage.com

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