Having Problems With ArtRage? Contact us!

Are you having problems with ArtRage? It’s probably very easy to fix!

 
Pasaia Harbor 3 by Kepa Lucas

Pasaia Harbor by featured artist Kepa Lucas

Every now and then we hear about people who have been putting up with ArtRage crashing for the past couple of years, or have given up on the program because they can’t get it to work with their operating system, or are just really frustrated with this one weird glitch. This always makes us feel sad because most of these problems are actually very easy to solve. We pride ourselves on having very stable software with very few bugs, and we consider it a priority to help you get your software working, and fix new bugs as quickly as possible.( We’d like to pretend there are no bugs, but making statements like that just tempts fate! But most people will never encounter any issues, as long as they keep ArtRage up to date.)

Types of Problem

As a general rule of thumb, ArtRage problems fall under one of three categories:

  1. Problems with external software, which can be fixed by adjusting your tablet drivers or related settings, or tracking down the program that’s interfering. This is usually an easy fix, once you know what is causing the problem, as they usually aren’t bugs, just incorrect settings. The most common example is when your drawing tablet is telling ArtRage to use RealTime Stylus drivers instead of WinTab drivers, which you can fix by disabling RealTime Stylus in the ArtRage Preferences.

  2. Bugs that we already fixed. All you need to do is update your software to fix these. If you haven’t updated ArtRage in a long time, or recently upgraded your operating system, then this is usually the problem. When your computer changes, ArtRage needs to change as well. You can also check our version update histories to see if a fix for your problem appears there.

  3. Bugs we haven’t heard about yet. Please contact us about these, so that we can track down and fix them! These usually show up right after a major release, because no matter how often we test, there are too many possible system configurations and drawing styles for us to catch everything.

How To Fix Things

If you aren’t sure what’s wrong, if you’re sick of ArtRage crashing, and if you can’t find the answer easily in our FAQs or forum, please contact us. We’ve probably seen it before, and can help you fix it very quickly. If you really have discovered a new bug, we will be grateful for the opportunity to track it down.

  1. Update ArtRage

    Make sure that you have the latest version of ArtRage, as this will fix most problems. You can find the latest version number by checking our forum announcements, the version update history in our FAQs, or by checking the available version in the member area. You can view the current installed version by opening ArtRage and going to Help > About ArtRage (desktop).

    To update your desktop version, register your serial number in the member area ( see the FAQ – How to register your ArtRage, if you need help ). The latest version of every edition of ArtRage will always be available for download there.

    For mobile apps, just make sure to install any updates through the app store, or set it to update automatically.

  2. Check the FAQs, Forums and News Posts

    Most common problems or major updates are already covered somewhere on the website. Check the FAQs, drop by the Forums, and see if we’ve posted any announcements recently.

  3. Contact Us!

    If you still can’t figure it out, just drop us an email using our tech support form with details of your problem, operating system and installed version of ArtRage, and we will get back to you as quickly as we can. You can also post in the forums (you’ll need a forum account), which we check daily.