Frequently Asked Questions
Where you can find your ArtRage Serial Number depends on which version you are using:
ArtRage for iOS or Android:
The iOS and Android versions of ArtRage do not require a Serial Number so you should not need one.
ArtRage for Windows / macOS:
If you have ArtRage running on your computer you can locate your Serial Number using its option in the Help Menu. If you do not have ArtRage running, where you find your Serial depends on where you purchased it:
Purchased from us:
If you purchased ArtRage from our website you would have received your 25 digit Serial Number with your purchase confirmation email. If you cannot locate it, please contact us and let us know the email address or street address you used when you made the purchase so we can confirm your details and find your Serial.
Note that if you own ArtRage 2, the Serial Number is called a ‘Registration Key’ in your email and is a 20 digit code.
Received with a Wacom or other graphics tablet or hardware:
If you received your software as part of a bundle with a Wacom or other model graphics tablet or hardware your Serial Number should have been provided by the company who manufactured the tablet. Because we do not have access to their customer systems, you will need to contact Customer Support for the company who manufactured the hardware and they should be able to help.
Purchased on Steam:
If you purchased ArtRage on Steam you can locate your Serial Number using the ‘CD Key’ option for the software in your library. To do this: Launch the Steam Client, right-click the ArtRage app under your Steam Library and then select “View CD-Key”. If desired, you can copy this serial key and register it in our member area to gain download links for the non-steam version and upgrade discounts.
ArtRage 2 from Smith Micro:
If you purchased a boxed copy of ArtRage from Smith Micro your Serial Number should be in the box. Unfortunately we do not have access to serial number records for Smith Micro customers so if you are unable to locate it you will need to contact their Customer Support line.
After you complete your purchase of ArtRage from our online store, you should see download links displayed for Windows and OS X. Click the download link for your operating system to download the ArtRage installer. The online store also sends you an email with your serial number and download links for ArtRage.
If you no longer have the email from the online store, or their download link has expired, you can also download ArtRage from our Member Area once you’ve created a Member Area account and registered your ArtRage serial number.
If you are unsure or need help, please contact us! We’ll be happy to help track down your purchase and help you to download your software again.
Android and iOS
After purchasing the mobile version of ArtRage from the Google Play store or iOS App Store, you can download the app right away from that store.
The current versions of ArtRage support the following systems and languages. Note that if your language is not supported, ArtRage will default to English, and ArtRage for Windows or macOS allows you to manually select an alternative language from the list of ones it supports:
Windows or macOS:
ArtRage Vitae, ArtRage 6, ArtRage 5 and ArtRage Lite support:
Systems: Windows Vista or later, 32 and 64 bit. macOS 10.9 or later, 32 and 64 bit.nLanguages: English, French, German, Spanish, Italian, Dutch, Russian, and Japanese.
ArtRage for iOS:
ArtRage for iOS supports:
Systems: iOS 10 or later.
Hardware: ArtRage for iOS is a Universal app that supports both iPad and iPhone. Includes support for Apple Pencil and styluses from Wacom and Adonit.
Languages: English, French, German, Spanish, Italian, Dutch, Russian, and Japanese.
ArtRage for Android:
ArtRage for Android and ArtRage Oil Painter Free for Android both support:
Systems: Android 4.0 or later.
Hardware: Phone and Tablet devices with a screen 320dpi or greater. Includes support for Samsung S-Pen.
Languages: English, French, German, Spanish, Portuguese, Japanese, Korean, Russian, Vietnamese, Chinese (Simplified and Traditional).
Painting with ArtRage Topics
ArtRage painting files can be opened with any current version of the product. If you open a painting file that contains features your version does not support, those layers will not be available.
Absolutely! We just provide the tools for you to create with. Anything you make with ArtRage is yours to do with as you please.
ArtRage for Windows / macOS Topics
To change the cursor in ArtRage, open the Edit Menu, select Preferences, then Cursors. You can select from the three different cursor types here. You can also use the keyboard shortcuts 1,2 and 3 at any time to change to the precise, outline and tool cursors respectively.
To locate your ArtRage version, open the Help menu and click on ‘About ArtRage’. You will see the version number at the bottom right of this window. If you are using the 64 bit version, it will also say so here.
The Short Answer
When you create a painting that you want to print in ArtRage for Windows or macOS, follow these steps to make sure it will be the right size when printed:
- Select the ‘Print Size’ tab at the top of the New File panel.
- Enter the physical dimensions you want the printed image to be.
- Enter the DPI value the printer requires when printing.
ArtRage will then calculate how many pixels are required to make the canvas the right size.
For more information, keep reading!
In More Detail…
The size of a painting on your computer screen is not necessarily the same as its size when printed. This is because the number of dots (‘pixels’ on the screen) per inch of space is often different between screens and printed documents.
The trick to creating your painting at the correct size on the screen for the size you want it to be when printed is to use the Print Size option in the ArtRage New File panel, and to understand DPI.
What is DPI?
DPI is an important concept when you want to print. You may see it when you look at the technical specifications of the printer you are using, or a print shop may refer to it when you ask them to print an image.
‘DPI’ stands for ‘dots per inch’ and refers to the number of dots (which are the same as ‘pixels’ here) a printer will place in each inch of space. So, when someone refers to the DPI value of your image, they are referring to how many of its pixels will be placed across an inch of space when printed.
An average computer screen might be 72 DPI, while a high quality print might be 300 or even 600 dpi, so you can see that many more pixels can be required per inch of space when printing an image.
If I create a painting in ArtRage that is 800 x 600, it might be a reasonable size on my screen but if I print it on a printer that applies 300 dots per inch, it will only be 2.6 inches wide by 2 inches tall.
So you don’t really care about DPI when you create an image on your screen – you just create an image that looks the right size while you’re painting it. But you do need to think about it if you are going to print that image later.
Now you know what DPI is, we can look at the two ways you can set up the painting.
Ensuring the Painting is the Right Size When Created.
When you create a painting in ArtRage you can choose to create it using either Screen Size or Print Size by selecting the appropriate tab in the New File panel.
The Screen Size option lets you select how many pixels wide and tall the painting is. This is good for if you will be showing your painting digitally, sharing it online for example, but we want to set up for printing. Note that when you select Screen Size, the info bar below the width and height entry boxes will show you what size that painting would be if printed using a specific DPI value.
The option we want is ‘Print Size’. Print Size lets you select the actual printed dimensions your image will adopt when printed.
When you set the values in Print Size, choose the physical dimensions you want and set the DPI value the printer you will be using requires. ArtRage will then calculate the total amount of pixels width and height the painting requires.
Note: In some cases this may result in a huge painting that has so many pixels ArtRage slows down while you work on it. In these cases, it’s easier to create the painting at a smaller size then export it as an image and increase the size after you’ve painted it in another application.
Understanding print settings can be tricky if you’re not used to it. If you have any problems please Contact Us and we’ll be happy to help!
As current versions of ArtRage are 64 bit applications, 32 bit Photoshop filters are not compatible. However, you can also run the 32 bit version of ArtRage if needed.nn
In the Start menu, open the ArtRage folder and instead of clicking ‘ArtRage’, click ‘ArtRage 32 bit’nn
On macOS, select the application icon and choose Get Info from the Finder’s File menu, then turn on the 32-bit Mode toggle in the info panel and the app will launch in 32 bit mode.
This feature is no longer available.
If you are finding that any strokes you make look stepped, check that ‘snap to grid’ has not been enabled. Open the View menu, select ‘Grids’ and if the ‘Snap to grid’ option is checked, uncheck it.
If you are experiencing problems with ArtRage not reacting to the pressure of you strokes or not painting at all when using a stylus please follow the troubleshooting steps below. For any other problem please Contact us and we’d be happy to help.nn
Checking ArtRage Input Settings for Stylus Type.nn
ArtRage supports two different types of tablet input on Windows: The older ‘Wintab’ standard, and the newer ‘Realtime Stylus’ standard. In many cases where the stylus is not producing pressure changes or is not producing paint at all having support for both of these turned on at once can be the cause, so they can be turned off independently.nn
Follow these steps to change ArtRage input settings:n
- Open the ArtRage Preferences panel from the Edit menu and locate the ‘Input’ section. n
- Make sure ‘Use Wintab’ is turned on and ‘Use Realtime Stylus’ is turned off. n
- Click OK and restart ArtRage. n
- If the problem persists, return to the Preferences panel and turn ‘Use Wintab’ off, and turn ‘Use Realtime Stylus’ on. n
- Click OK and restart ArtRage. n
This tests whether the problem was caused by ArtRage incorrectly handling information when both standards were supported. If it does not solve the problem, please do the following:n
- Make sure that any drivers for your tablet are up to date. n
- Contact us and let us know what version of Windows you are using, what type of input device you are using, and exactly what the problem is. n
Normally you should only need to enter your serial number the first time you launch ArtRage. However, if it happens repeatedly, this means that something is preventing ArtRage from storing its serial number information.nn
Launching ArtRage as an administrator should correct this. Browse to your version ArtRage in the start menu and right click it, then choose ‘Run as Administrator’ from the menu. On Windows 8 or later you may need to select ‘More’, before selecting ‘Run as Administrator’.nn
ArtRage should then launch and ask for your serial number. Enter it, click OK then quit ArtRage and start it again. It should now start without asking for your serial number.
If you are using a older version of ArtRage 2, which came with a Wacom tablet, you may see this error message upon launching the app. Downloading and installing the latest version of Wacom’s tablet software should correct this. We also recommend downloading and installing the latest version of ArtRage 2 ( 2.5.20 ) from our Member Area to correct this.
ArtRage for iOS / Android Topics
When you back up your iOS device using iTunes on a desktop or laptop computer all of the paintings you have created in ArtRage will also be backed up, along with any custom resources such as presets you create. This means that when you restore your device, all your content should also be installed.nn
You can also Export entire Groups of paintings to any of the standard export locations on your iOS device, including apps that support cloud services such as iCloud Drive, by tapping the Menu button to the right of the Group you want to export in the Gallery and selecting the ‘Export Group’ option.
Because ArtRage mobile editions have capped canvas sizes, you may want to create larger images to print from. While it’s possible to export your ArtRage paintings as PNG image files, then resize them on your computer, this is not ideal as there will be some loss of quality.nn
Instead, you can record a script of your painting which can be played back on the full version of ArtRage for Windows or macOS. To record a script, make sure that ‘record script’ is enabled when creating a new painting file. Then, when you’re done painting, you can export the script file from your gallery, then play this file back in the desktop version at the size you prefer.
Unfortunately, this isn’t possible. ArtRage app licences are tied to your app store account.nn
This will mostly only apply to users who purchased through GALAXY Apps (or received it free from GALAXY Gifts) and want to use ArtRage on a non-Samsung device.
Yes! This is controlled by the policies and technology of each individual store, but we have no restrictions on you using the ArtRage iOS and Android apps across multiple devices.
Yes! ArtRage for iOS supports the Pressure and Tilt features of the Apple Pencil stylus on compatible devices.
Yes! ArtRage for iOS lets you share files via iCloud Drive using Import and Export options. The app also supports the iOS Files app which allows you to share your files with other apps on your device including apps that provide cloud services.
If you experience a crash while using Artrage for Android, please contact us for assistance so that we can do some troubleshooting with you. When contacting us, please let us know:n
- What you were doing when the crash occured in as much detail as possible n
- Which version of Artrage for Android you were using ( the free or paid edition ) n
- The version of Android you are using n
- The Android device you are using. n
To Import images for painting on iOS follow these steps:n
- If you are currently painting tap the ArtRage logo button on the ArtRage toolbar and go to your Gallery using the option in the menu that appears. n
- Tap the + button at the top right of the Gallery screen. n
- Select one of the three Import options in the menu. n
The ‘Import Files’ option opens a file location browser for you to import files from standard locations on your iPad or from cloud services you have installed such as Dropbox.nn
The ‘Import from Photo Library’ option allows you to import an image from your iPad Photos app.nn
The ‘Import a New Photo’ option allows you to take a new photo and import that.nn
When you have selected an item to import you will be asked to select where to put it in your Gallery. Select a folder and the file will be imported as a new Painting for you to select and paint on.nnn
To Export or Share images on iOS follow these steps:nn
Access the Export option as follows:n
- If the painting is currently open tap the ArtRage logo button in the ArtRage toolbar and select ‘Export Image’. n
- If you are in the Gallery, tap the painting you want to export once, then tap the Export button at the bottom of the screen (the button next to the Open button). n
The Export interface appears and allows you to select a type of file to export:n
- If you want to export or share a normal image file other apps can understand, select the JPG or PNG type. n
- If you want to export the full Painting file so that you can paint on it in another version of ArtRage, select the PTG type. n
- If you have been recording a script and just want to export the script from the painting, select the Script type. n
Once you have selected an export type, you will be asked to select a target for export using a standard iOS export picker. Only targets that understand the type of file you are exporting will be displayed. For example, if you export a PTG file only targets such as Mail or Dropbox will appear, as other apps don’t understand the contents of the file.nn
Note: Most types of sharing (Facebook, Twitter etc.) require a normal image type, use PNG or JPG for this purpose.nn
Select the target and the file will be exported.nnn
To Import images on Android follow these steps:n
- Open the main menu by tapping the ArtRage logo on the menu bar, then tapping ‘Gallery’ in the menu. n
- Once in the Gallery, you can tap the Import Image button at the top right (looks like an image with a + at the top right corner). n
After selecting your image, a new painting will be add to the Gallery with this image as the first layer.nnn
To Export or Share images on Android follow these steps:nn
Access the Export option as follows:n
- If the painting is currently open tap the ArtRage logo button on the menu bar and choose the ‘Share’ option. n
- If you are in the Gallery, tap the painting you want to export once, then tap the Share button at the bottom of the screen. n
When you do this, you will see two options:n
- ‘Export Image’ lets you export a JPG or PNG image to Android’s Pictures folder. n
- ‘Share Painting’ allows you to share your painting file with other applications on your device. n
When you select the Share option you will need to select a type of file to share:n
- If you want to share a normal image file other apps can understand, select the JPG or PNG type. n
- If you want to share the full Painting file so that you can paint on it in another version of ArtRage, select the ArtRage Painting type. n
- If you have been recording a script and just want to share the script from the painting, select the Script type. n
Once you have selected an share type, you will be asked to select a target for sharing using a standard Android Activity picker. Only targets that understand the type of file you are sharing will be displayed. For example, if you share a PTG file only targets such as Gmail or Dropbox will appear, as other apps don’t understand the contents of the file.nn
Note: Most types of sharing (Facebook, Twitter etc.) require a normal image type, use PNG or JPG for this purpose.
Unfortunately the Google Play Store, Amazon Android Store, and GALAXY Apps are separate systems, and we have no way to transfer sales information.
If when you try to paint, nothing is visible:n
- Check the current selected colour at the bottom right and make sure that it’s not set to white. n
- If you are using your finger, if you have previously set the app to use only a stylus, this could be the cause. Check your stylus preferences. n
If when you try to paint, you see an eye icon appear, this indicates that the layer you are trying to paint on is hidden. Open the layer panel, and for the currently selected layer which is shown with a green highlight, tap the closed eye icon. This will show the layer contents and allow you to paint.
If when you launch ArtRage, you are asked to validate it everytime, or can only run it when connected to the internet, this is likely due to a problem with the google play store license for ArtRage. Try the following steps to correct the problem.nn
Uninstall ArtRage and reinstall. Make sure you are connected to wifi and launch ArtRage again to validate your license.nn
If this doesn’t work, save your current painting to prevent data loss, then close ArtRage completely. Clear ArtRage’s app data via the Android Application Manager in Settings.
The Google Play Store allows you to refund your purchase automatically within the first fifteen minutes, and we can refund purchases if you have a problem with your product, but we are unable to directly refund purchases made through GALAXY Apps or iTunes. You will need to contact the individual store support directly.nn
If you are having a specific issue with your app, please contact us first and we will try and help.
Your paintings are stored in the /ArtRagePaintings folder on your device. You can freely copy ArtRage painting files to and from this folder.
To create a forum account, visit our forums at https://forums.artrage.com and click ‘register’ at the top right, then follow the prompts. You will be asked to select a user name which will be your public name on the forums.n
Note: This is separate to your Member Area account, you will need to manually create a forum account to use the forums.
- Click on the Create Account button to the right hand side of the Login box.
- A popup will appear asking for an email address and password. Please ensure that you enter your details carefully, the email address is required for confirming your account.
- Click the ‘Create Account’ button.
If you are having trouble logging in to the ArtRage forums, make sure that your user name and password match those you entered when you created your forum account. You can reset your forum password by clicking the link provided on the page which is displayed after your fail to log in.